Operations Engineering Director

TN United Kingdom; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Operations Engineering Director, where your leadership will drive high product availability and innovation. Collaborate with a diverse tech team to architect and support vital software solutions. You'll oversee major incident management, evolve Mission Control capabilities, and implement automation to enhance service delivery. This role offers the chance to work with cutting-edge technologies in a supportive environment that values your contributions and professional growth. Enjoy flexible working options and comprehensive benefits as you make a significant impact on the customer experience.

Benefits

Financial well-being support

Comprehensive medical benefits

Flexible working options

Paid parental leave

Access to wellness centers

Qualifications

• 8+ years in deploying enterprise-grade technology assets.
• Experience in architecture design and systems lifecycle management.

Responsibilities

• Lead a team of engineers to ensure high product availability.
• Implement automation solutions to enhance service delivery.

Skills

Leadership

Communication Skills

Analytical Mindset

Relationship Building

Automation Development

DevOps Expertise

Agile Methodologies

Education

Bachelor's Degree in Computer Science

Tools

AIOps Tools

Application Performance Monitoring

Observability Solutions

CI/CD Processes

Job description

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues committed to supporting our customers, communities, and each other. Here, you’ll learn and grow, creating a career journey that’s unique and meaningful to you, with benefits, programs, and flexibility that support your personal and professional development.

At American Express, you’ll be recognized for your contributions, leadership, and impact. Every colleague has the opportunity to share in the company’s success. Together, we strive to deliver the best customer experience every day with integrity, ensuring everyone feels seen, heard, and valued.

Join Team Amex and lead the way together.

As part of our diverse tech team, you will architect, code, ship, and support software that is vital to our customers’ digital lives. Work alongside talented engineers in an open, inclusive environment where your voice is valued, and you can choose the technologies to solve challenging problems. We offer opportunities to work with the latest technologies and encourage contributions to the broader engineering community through open source. We also dedicate time for your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

As an Operations Engineering Director in our Mission Control organization, you will ensure high levels of product availability for our customers and partners. This role involves delivering all Mission Control functions across Amex enterprise solutions. Key responsibilities include:

• Leading a team of engineers, encouraging issue resolution, minimizing escalations, and ensuring timely communication.
• Managing legacy Emergency Major Incident Management (EMIM) teams during departmental transformation efforts.
• Building strong relationships with Business and Technology partners.
• Evolving Mission Control capabilities by identifying automation and self-healing opportunities.
• Implementing automation solutions to enhance service delivery.
• Partnering with technology onboarding to facilitate knowledge transfer with Operations Engineers.

Minimum Qualifications

• Bachelor’s Degree or equivalent in computer science, engineering, or related field. 8+ years of experience in deploying enterprise-grade technology assets.
• Relevant experience in architecture design, systems lifecycle management, and infrastructure planning and operations.
• Leadership experience managing large, multi-functional teams or projects.
• Strong relationship-building skills and understanding of event flow, dependencies, and monitoring tools.
• Experience with observability solutions, application performance monitoring, and AIOps tools.
• Solid knowledge of ITIL processes.
• Excellent communication skills, both verbal and written.
• Analytical mindset, curiosity, and a continuous improvement attitude.

Preferred Qualifications

• Deep knowledge of the Amex technology stack.
• Experience in developing roadmaps and staffing plans.
• Experience in training, knowledge transfer, and job shadowing.
• DevOps expertise for high-availability IT infrastructure.
• Proven success in automation development.
• Familiarity with Agile methodologies and CI/CD processes.
• Hands-on experience with application design, development, and automated testing.
• Knowledge of banking and payments technologies is a plus.

We support our colleagues’ holistic well-being with benefits including:

• Financial well-being and retirement support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working options: hybrid, onsite, or virtual
• Paid parental leave (location-dependent)
• Access to wellness centers and counseling services

Employment is contingent upon successful background verification, as per applicable laws.

To apply, please click the links below. If you need assistance or reasonable adjustments, contact our Recruitment Team.