Operations Director - Surrey

TN United Kingdom; Greater London; On-site; GBP 100,000 - 120,000; Full time

Job summary

An established industry player in health and social care is seeking an Operations Director to lead a portfolio of care homes in Surrey. This senior leadership role offers a competitive salary and the opportunity to drive quality and compliance across multiple sites. The successful candidate will champion a culture of continuous improvement and person-centred care while managing budgets and developing high-performing teams. If you are a passionate leader with a commitment to high-quality care, this is an exceptional opportunity to shape the future of care services.

Benefits

Car allowance or company vehicle

Bonus structure linked to performance

Ongoing professional development

Clear progression opportunities

Qualifications

• Proven experience in operational leadership within elderly care.
• Deep understanding of CQC regulations and governance.

Responsibilities

• Provide leadership and support to Home Managers across Surrey.
• Drive compliance with CQC regulations and improve key performance indicators.

Skills

Leadership in elderly care

CQC regulatory compliance

Budget management

Stakeholder engagement

Job description

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Job Title: Operations Director
Location: Surrey
Salary: £100,000 + benefits
Sector: Health & Social Care – Elderly Residential & Nursing Homes
Employment Type: Full-time, Permanent

Overview

We are recruiting for an experienced Operations Director to oversee a portfolio of 12 care homes across Surrey. This is a senior leadership role within a respected and growing care provider, offering a competitive salary of £100,000 plus benefits.

Reporting to the Chief Operating Officer, the successful candidate will be responsible for the strategic and operational leadership of their region — driving quality, compliance, occupancy, and commercial performance across all homes.

Key Responsibilities

Provide strong leadership and support to Home Managers across the region.

Drive compliance with CQC regulations and internal governance frameworks.

Monitor and improve key performance indicators, including occupancy, care quality, staffing, and financial performance.

Implement best practices to deliver outstanding care and operational efficiency.

Lead on recruitment, retention, and development of home-level leadership teams.

Build strong working relationships with commissioners, local authorities, and other stakeholders.

Champion a culture of continuous improvement and person-centred care.

Contribute to wider strategic planning and organisational development.

Candidate Requirements

Proven experience in an operational leadership role within elderly care (multi-site essential).

Deep understanding of regulatory compliance (CQC) and governance in social care.

Strong commercial acumen with the ability to manage budgets and drive performance.

Inspirational leadership style with the ability to develop high-performing teams.

Excellent communication and stakeholder engagement skills.

Ability to travel regularly across Surrey as required.

What’s on Offer

Base salary of £100,000

Car allowance or company vehicle

Bonus structure linked to performance

Ongoing professional development and clear progression opportunities

This is an exceptional opportunity to take a leading role in shaping the future of care across a successful portfolio of homes. If you're a results-driven leader passionate about high-quality care, we want to hear from you.