Operations Director

CBRE; Stevenage; On-site; GBP 75,000 - 110,000; Full time

Job summary

CBRE in Stevenage, United Kingdom, seeks an experienced operations leader to drive performance across client facilities management. You will lead and develop operational teams, oversee workforce planning, recruitment and training, and ensure high-performance culture within the account.

Key duties include delivering departmental objectives, managing budgets, and maintaining strong governance with clients. You will partner with Finance, EHS and Compliance to optimize service delivery and meet SLAs.

Qualifications

• Lead and develop operational teams to drive performance across facilities management.
• Supervise employees, promote a high-performance culture and deliver coaching.
• Create and monitor workforce plans, recruitment and training programs.
• Set and track departmental objectives, priorities and deadlines.

Responsibilities

• Lead the delivery of operational metrics as defined by the operating contract.
• Drive operational excellence and efficiency across service lines, challenging existing practices.
• Review subcontracted services and move to self-delivery where advantageous.
• Oversee day-to-day operations ensuring resources meet contractual obligations and SLAs.
• Collaborate with Operational Excellence, Compliance, EHS, Finance and other support functions to ensure consistent service delivery.

Skills

Leadership

People management

Workforce planning

Performance management

Job description

• Accountable for the leadership, development and performance of operational teams, including workforce planning, recruitment, coaching, succession planning, performance management, training and annual reviews.
• Provide formal supervision and direction to employees, setting clear expectations and promoting a high-performance culture.
• Establish, monitor and deliver departmental objectives, priorities and deadlines.

What You’ll Do

• Accountable for the leadership, development and performance of operational teams, including workforce planning, recruitment, coaching, succession planning, performance management, training and annual reviews.
• Provide formal supervision and direction to employees, setting clear expectations and promoting a high-performance culture.
• Establish, monitor and deliver departmental objectives, priorities and deadlines.

People Leadership

• Accountable for the leadership, development and performance of operational teams, including workforce planning, recruitment, coaching, succession planning, performance management, training and annual reviews.
• Provide formal supervision and direction to employees, setting clear expectations and promoting a high-performance culture.
• Establish, monitor and deliver departmental objectives, priorities and deadlines.

Operational Delivery

• Accountable for delivery of operational metrics as defined by operating contract.
• Drive operational excellence and efficiency across all service lines, challenging existing practices and identifying opportunities for continuous improvement.
• Lead regular reviews of subcontracted services, identifying opportunities to improve performance and move to self-delivery where commercially and operationally advantageous.
• Oversee day-to-day operational activities, ensuring resources are effectively deployed to deliver contractual obligations and service level agreements.
• Collaborate with Operational Excellence, Compliance, EHS, Finance and other support functions to ensure consistent and effective service delivery.

Financial Management

• Accountable for the delivery of operational performance metrics and key account KPIs.
• Maintain oversight of operational budgets, expenditure approvals and forecasting activities in partnership with Finance and account leadership.
• Support the achievement of account financial targets through efficient resource management and productivity improvements.

Client & Stakeholder Management

• Act as a key member of the account Senior Leadership Team, representing the Regional Facilities Director when required
• Attend and lead client governance meetings as appropriate, maintaining strong relationships and ensuring client expectations are met or exceeded.
• Contribute to weekly, monthly and quarterly business reviews, providing operational insight, performance updates and improvement plans.

Governance & Compliance

• Ensure full compliance with CBRE and client policies, procedures and standards, communicating expectations clearly across operational teams.
• Promote a strong safety culture and ensure all activities are conducted in accordance with EHS requirements.

Leadership Expectations

• Lead by example and model behaviours consistent with CBRE’s RISE values.
• Influence stakeholders across multiple functions to achieve shared business objectives.
• Apply broad operational knowledge and business acumen to drive departmental and account performance.
• Identify, troubleshoot and resolve complex operational and organisational challenges, implementing sustainable solutions and continuous improvements.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.