Operations Director

Mistras Group; Elmbridge; On-site; GBP 90,000 - 120,000; Full time

Job summary

Mistras Group is seeking an experienced senior operations leader to drive performance across UK locations. You will shape strategy, translate it into actionable operational plans and report on KPI-driven progress, safety, quality and client outcomes.

Your role includes coaching teams, budgeting, and coordinating cross-site activities to deliver improved service and efficiency. With a track record of leading complex technical services, you will partner with the Technical Director to embed

Qualifications

• Significant senior operational leadership experience in technical services or related environments.
• Proven track record of leading multi-site or field-based operations with safety and quality accountability.
• Experience managing budgets, workforce utilization, and project delivery for margin improvement.
• Ability to translate strategy into practical actions and drive performance.

Responsibilities

• Contribute to UK business strategy, operating plan, budget and growth priorities.
• Translate objectives into operational plans with measurable delivery targets.
• Create and report on operational processes, KPIs and compliance with safe systems.
• Lead change initiatives, systems adoption and integration of best practice.
• Direct reports in the UK; manage recruitment, coaching and performance targets.

Skills

Senior leadership

Safety culture

Client-facing communication

Budget & finance

Tools

Hubspot CRM

Job description

ways of working. As an inclusive and collaborative leader, they will build trusted relationships, listen to and engage colleagues, and create an environment in which teams across locations work together, share ownership and perform at their best. Through clear direction, coaching and partnership, they will unite people around common goals and strengthen service delivery, resource planning, project execution, continuous improvement and client outcomes. They will also work closely with the Technical Director to ensure that technical standards, engineering integrity and specialist capability are fully embedded in operational practice. Key Responsibilities: Operational Leadership & Strategy Contribute to the organisation's UK business strategy, annual operating plan, budget and growth priorities. Translate strategic objectives into operational plans, performance measures and delivery priorities and successfully communicate these to the wider management team and employees in the UK. Creation and implementation of the company's operational processes in the UK and ensure operational teams follow approved processes, procedures, competence requirements and safe systems of work. Create, promote and report on operational KPI's including general performance, incidents, near misses, non-conformances and improvement actions. Lead business and operational change initiatives, including process improvement, systems adoption, organisational design and integration of global best practice. Leadership & People Management Manage and lead direct reports in the UK including where appropriate: resource planning and recruitment. agree targets and objectives and regularly monitor performance to ensure services are delivered to clients profitably. regular communication through informal and formal channels such as team and one to one meetings. coach, mentor and train. Champion a culture of safety, quality, integrity, collaboration, innovation and customer focus. About you: Skills, Experience and Knowledge: Significant senior operational leadership experience in a technical services, engineering, inspection, asset integrity, energy, industrial, infrastructure or related environment. A proven track record of leading multi-site or field-based operations with responsibility for safety, quality, service delivery and commercial performance through building trusted relationships, engaging with colleagues, and sharing ownership to allow everyone to perform at their best Experience of managing operational budgets, workforce utilisation, project delivery, productivity and margin improvement. Strong understanding of regulated, safety-critical or compliance-led operational environments. Experience working with senior clients and leading operational teams to deliver complex technical services. Demonstrable ability to lead change, improve processes and build high-performing teams Passion for providing service excellence, drive to achieve results and a, mindset that puts the 'customer' at the centre of everything they do, Strong commercial acumen, with the ability to balance customer service, operational risk, profitability and long-term business growth. Excellent planning, prioritisation and decision-making skills in complex and fast-moving operational environments. Clear communicator who can translate strategy into practical action and create accountability across teams. IT skills - Microsoft Office Outlook, Word, Excel. Hubspot or compatible CRM. Why Join Us? This is an outstanding opportunity to join a leadership team and play a pivotal role in shaping operational performance, driving continuous improvement and delivering exceptional service to customers. You will have the opportunity to influence business strategy, lead talented teams and contribute directly to the long-term growth and success of the organisation. Candidates with experience as an Operations Manager, Head of Operations, Regional Operations Director, Service Delivery Director, Operational Excellence Director, General Manager, Technical Operations Director, Engineering Operations Manager, Business Operations Director or Operations Lead may also be considered for this role. TPBN1_UKTJ