Operations Director

British Veterinary Association; Bristol; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A fast-growing pet care e-commerce business is seeking an Operations Director to lead the operational strategy. This role involves overseeing critical functions to ensure efficiency and compliance while enhancing customer satisfaction. Ideal candidates will have a strong background in e-commerce operations and a passion for delivering excellent service.

Benefits

5 weeks holiday plus bank holidays

Birthday as a paid day off

PMI Cover

Company bonus

Discounts on products and veterinary fees

Cycle to Work Scheme

Bring your dog to work

Company pension

EAP and wellbeing programmes

Family friendly policies

Qualifications

• Proven experience in senior operational leadership role in e-commerce.
• Strong expertise in customer service, warehousing, and logistics.
• Data-driven mindset with a focus on continuous improvement.

Responsibilities

• Oversee end-to-end operations ensuring efficiency and compliance.
• Lead operational strategy focusing on customer service and regulatory compliance.
• Optimize performance and enhance customer satisfaction.

Skills

Customer Service

Leadership

Stakeholder Management

Decision-Making

Continuous Improvement

Education

Degree in Business Administration

MBA

Tools

e-commerce WMS

Job description

Operations Director

Hybrid - Keynsham and Home working

We are a fast-growing pet care e-commerce business specializing in pet prescription medicines, pet food, and accessories. As we expand, our focus remains on delivering excellent customer service, ensuring exceptional regulatory compliance, and driving massive efficiency gains across our operations.

As Operations Director, you will be a key member of the Senior Leadership Team, responsible for the end-to-end operations of our business. Reporting to the Managing Director, you will oversee critical operational functions, ensuring they run efficiently, effectively, and in alignment with our ambitious growth strategy

The Operations Director will lead the operational strategy for Pet Drugs Online, focusing on the provision of excellent customer service, regulatory compliance, the delivery of an increasingly efficient operation. This role requires a strategic leader with a deep understanding of e-commerce logistical and customer operations and ideally the pet healthcare market.

As Operations Director, you will have end-to-end responsibility for our operational functions, ensuring they are efficient, scalable, and aligned with our ambitious growth plans. Your leadership will be crucial in optimizing performance, maintaining regulatory compliance, and enhancing customer satisfaction.

This role is ideal for a dynamic and strategic operations leader who thrives in a fast-paced e-commerce environment. If you have a passion for efficiency, compliance, and delivering top-tier customer service, we'd love to hear from you!

What we look for in our Operations Director

Proven experience in a senior operational leadership role within e-commerce, retail, logistics, or a related field.

Strong expertise in customer service, warehousing, logistics, and compliance-driven operations.

A track record of improving operational efficiency, driving cost savings, and enhancing customer experience.

Excellent leadership, stakeholder management, and decision-making skills.

Experience working in a regulated industry, ideally with prescription medicines, is a plus.

Data-driven mindset with a focus on continuous improvement and innovation

Desirable

Degree in Business Administration, Marketing, or a related field; MBA preferred.

Proficiency in e-commerce WMS and automation opportunities

Strong interpersonal skills with a confident, enthusiastic approach and a can-do attitude

Experience of building sound business cases to support business objectives

The ability to prioritise and deliver complex projects and self-motivate, whilst working to strict deadlines and targets.

What you'll get in return:

True to our values, we care about our employees and genuinely want our teams to have the best experience at work possible. You will work with our friendly teams in a dog-friendly office environment.

Our benefits:

5 weeks holiday (increasing with service) plus bank holidays

Your birthday as a paid day off each year

PMI Cover

Company bonus

Discounts across our products together with discounted veterinary fees within IVCE practices - up to 50%

Cycle to Work Scheme

Bring your dog to work

Company pension

EAP and supportive wellbeing programmes

Family friendly policies

Additional information:

We welcome applications from people across all communities and backgrounds. We recognise that a diverse workforce supports our commitment to building an including working environment where our team members can thrive and reach their full potential.

Access to our rewards platform where you can enjoy discounts with a wide variety of retailer

Please visit https://www.petdrugsonline.co.uk to find out more about us!