Operations Director

Mar Hall Hotel, Golf & Spa Resort; Bishopton; On-site; GBP 60,000 - 90,000; Full time

Job summary

Mar Hall Hotel, Golf & Spa Resort is seeking an Operations Director to ensure seamless daily operations. This role involves overseeing all departments, driving performance, and maintaining the high standards of the resort. The ideal candidate will have extensive experience in luxury hospitality and strong leadership abilities.

Benefits

33 Days Holiday

Private Medical Cover

Hotel Accommodation, Food, Golf & Spa discounts

Friends and family discounts

Recommend a Friend

Free on-site parking

Complimentary use of Leisure Facilities

Employee Assistance Programme

Qualifications

• Experience in a senior operations role in luxury hospitality.
• Proven ability to lead diverse teams and drive performance.
• Comprehensive understanding of resort operations.

Responsibilities

• Oversee daily operations to ensure a consistent guest experience.
• Collaborate to implement operational strategies aligned with objectives.
• Monitor budgets and support revenue growth through efficient operations.

Skills

Leadership

Financial Analysis

Operational Strategy

Interpersonal Communication

Analytical Skills

Education

Degree in Hospitality Management

Degree in Business Administration

Job description

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About Us

Mar Hall is a 5-star resort nestled within 240 acres of private woodland estate on the banks of the River Clyde. Just minutes from Glasgow Airport and 20 minutes from the city centre, the resort blends effortless luxury with a warm, welcoming spirit. Following a multi-million-pound transformation, Mar Hall is evolving into one of the UK's leading leisure and luxury travel destinations.

Our offering includes beautiful bedrooms and suites, a championship golf course, a luxury spa and wellness experience, exceptional dining, and elegant event spaces. With a proud heritage and an exciting new chapter ahead, we are passionate about creating unforgettable guest experiences while investing in our people, our place, and our purpose.

At Mar Hall, you'll join a team driven by excellence, creativity, and genuine hospitality. Whether welcoming guests, preparing first-class cuisine, or helping bring unforgettable events to life, you'll play a valued role in shaping the future of this iconic Scottish resort.

About you as Operations Director

The Operations Director plays a key role in making sure the resort runs smoothly day to day. Reporting to the Resort Director, you'll work closely with all department heads to keep everything connected and running to the highest standard. We're looking for someone who's hands-on, thrives in a fast-paced environment, and can think both strategically and practically. You'll help drive high performance, great guest experiences, and a culture that's focused on continuous improvement.

Responsibilities:

• Oversee daily operations across all departments to ensure a smooth and consistent guest experience.
• Collaborate with the Resort Director to develop and implement operational strategies aligned with the resort's objectives.
• Monitor budgets, manage costs, and support revenue growth through efficient operations.
• Lead and support Heads of Department, helping them grow and maintain high team performance.
• Line management of F&B Director, Executive Chef, Maintenance Manager, Spa & Leisure Manager & Director of Rooms.
• Maintain high standards across the resort by ensuring procedures are followed and quality is consistent.
• Ensure health, safety, and legal requirements are always met throughout the resort.
• Build strong relationships with guests, suppliers, and internal teams to support overall success.
• Analyse operational performance metrics to identify areas for improvement and implement corrective actions.

The Ideal Operations Director:

• Experience in a senior operations role within the luxury hospitality sector, preferably in a 5-star resort or hotel.
• Proven ability to lead diverse teams, drive performance, and foster a positive work environment.
• Comprehensive understanding of resort operations, including front office, housekeeping, F&B, spa, and events.
• Strong skills in budgeting, financial analysis, and cost control.
• Demonstrated commitment to delivering exceptional guest experiences.
• Excellent interpersonal and communication abilities, both written and verbal.
• Strong analytical and decision-making skills, with the ability to address challenges proactively.
• Degree in Hospitality Management, Business Administration, or a related field is desirable.
• Willingness to work varied hours, including weekends and holidays, as required.

Benefits:

• 33 Days Holiday
• Priivate Medical Cover
• Hotel Accommodation, Food, Golf & Spa discounts
• Friends and family discounts
• Recommend a Friend
• Free on-site parking
• Complimentary use of Leisure Facilities
• Employee Assistance Programme