Operations Digital Support Technician Apprentice

Getting In Limited; Redcar; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the housing sector offers an apprenticeship for an Operations Digital Support Technician. You'll gain hands-on experience across various digital aspects, supporting ICT requests and contributing to business systems. Ideal for those eager to enhance their skills in a dynamic environment with strong support.

Responsibilities

• Responding to ICT incidents, problems, and service requests.
• Developing guidance notes and user manuals.
• Assisting with digital and Business Systems Development projects.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Analytical skills

Team working

Creative

Initiative

Education

Level 3 Digital Support Technician Apprenticeship

Job description

What do you want to search? Keyword Apprenticeship Type Location

Operations Digital Support Technician Apprentice

Operations Digital Support Technician Apprentice

, Apply From: 08/06/2025

Learning Provider

Delivered by MIDDLESBROUGH COLLEGE

Employer

Beyond Housing

Vacancy Description

This is a great opportunity to experience a variety of digital aspects within many business settings - you’ll be getting involved in all sorts of tasks such as:

• Responding to ICT incidents, problems and service requests
• Taking calls, logging ICT support requests and providing resolutions
• Carrying out day-to-day maintenance of our core systems
• Developing appropriate guidance notes and user manuals
• Assisting with digital and Business Systems Development projects
• Attending meetings and collaborating with colleagues across the organisation
• Assisting with providing a customer focused digital service to all users
• Assisting with day-to-day work of the ICT and Business Systems Development teams

You’ll also be receiving and processing information about these tasks, speaking to colleagues directly in-person or on the telephone and, using information systems while respecting and maintaining colleague confidentiality at all times.

You’re going to get an incredible all-round digital experience in this team, and they will have your back every step of the way.

Key Details

Vacancy Title

Operations Digital Support Technician Apprentice

Employer Description

Beyond Housing provides 15,000 homes and a wide range of services to over 30,000 customers. We’re one of the largest housing organisations in the North-East and we’re ambitious about achieving our purpose of helping our customers and communities to succeed and thrive. We recognise that our role in our communities, whether that’s through creating work, training and learning opportunities, help people reach their potential, investing in our communities where they need it most.

Vacancy Location

14 Ennis Square Redcar TS10 5JR

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000322126

Key Dates

Apply From

08/06/2025

Closing Date For Applications

2025-06-30 23:59:59

Interview Begin From

Possible Start Date

2025-09-08 00:00:00

Training

Training to be Provided

You will complete a Level 3 Digital Support Technician Apprenticeship standard which includes an end point assessment.

Training schedule has yet to be agreed. Details will be made available at a later date.

Learning Provider

MIDDLESBROUGH COLLEGE

Skills Required

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsAnalytical skillsTeam workingCreativeInitiative

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