Apprentice ICT Service Technician

Stockton-on-Tees Borough Council; Stockton-on-Tees, Darlington; On-site; GBP 40,000 - 60,000; Full time

Job summary

Stockton-on-Tees Borough Council offers an apprenticeship in ICT as an Apprentice ICT Service Technician. In this role, you will support employees in both Stockton-on-Tees and Darlington, helping to manage ICT resources and maintain productivity. This apprenticeship offers hands-on experience with a competitive salary and the opportunity to grow within a supportive environment.

Benefits

27 days annual leave per year

Discounts at high street and online retailers

FREE Physiotherapy and Counselling services

Hybrid working options after 6-month probation

Qualifications

• Minimum qualifications of English and Maths at Level 2.
• Good communication and teamwork skills.
• Commitment to the full duration of the apprenticeship.

Responsibilities

• Provide support to employees in technology usage.
• Resolve faults to maintain organizational productivity.
• Maintaining and managing ICT equipment.

Skills

Good communication skills

Teamwork skills

Willingness to learn

Education

English and Maths Level 2

Job description

Are you ready to kickstart your career, earn while you learn, and make a real difference in your community? Start your journey toward a rewarding career in IT whilst undertaking an apprenticeship qualification with Darlington College.



At Xentrall Shared Services, we’re not just offering you an apprenticeship - we’re offering a launchpad for your future. Whether you're just starting out or looking for a fresh direction, our apprenticeships are designed to help you thrive. Every task you take on, every skill you learn, and every idea you share contributes to something bigger - creating better services for our customers – Stockton-on-Tees Borough Council & Darlington Borough Council and in turn the communities they serve.



As an Apprentice ICT Service Technician, you will provide support to all employees in both Stockton-on-Tees and Darlington Borough Councils, helping them to be effective when using technology in their own jobs and rectifying issues to maintain the organisations productivity.



Based in Darlington Town Hall or Dunedin House, Thornaby, you will work as part of a team to deliver these services.



Assisting in the provision of effective, efficient and customer-focused ICT services for all Xentrall Shared Services ICT customers, you’ll be working in our welcoming and focused ICT End User Engagement Team who are passionate about ensuring we build quality and efficiency into all our work from the earliest stage.



You will be maintaining and managing ICT equipment, installing and configuring software and hardware, resolving faults and upgrading or replacing equipment. You'll also work in the ICT Service Desk Firstline Team, assisting customers with their requests or issues and providing a friendly yet knowledgeable service.



What skills and experience do you need?



We are looking for someone who has the following qualifications / experience:

• Minimum qualifications of English and Maths at Level 2 (equivalent to GCSE grade 4/C or above / Functional Skills Level 2)


• Good communication and teamwork skills


• Commitment to the full duration of the apprenticeship — showing reliability, motivation, and readiness to balance work and study responsibilities


• Willingness to learn and develop new skills - apprenticeships are designed for those ready to grow through hands-on experience and training.Please outline in your personal statement how you meet this criteria.

What can we offer you?



We offer our apprentices an excellent reward package including:

• A competitive salary while gaining a nationally recognised qualification

We pay our apprentices National Minimum Wage for Age:

Age 21 and over = £12.21 per hour

Age 18 to 20 = £10.00 per hour

Under 18 = £7.55 per hour

• 27 days annual leave per year (plus bank holidays).


• Learn from experienced professionals who are passionate about customer service


• Access to mentoring, training, and personal development opportunities


• Discounts at high street and online retailers


• FREE Physiotherapy and Counselling services plus many other Wellbeing benefits.


• Hybrid Working options to work part of your week from home following completion of a 6-month probationary period

For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.



Please note this is a fixed term apprenticeship for up to 21 months.



If you would like an informal discussion about the post, please contact Romy Ross (ICT End User Engagement Co-ordinator) on [e-mail] or 01642 527367, or Tom Young (ICT Service Desk Co-ordinator) on [e-mail] or 01642 526341



Apply Now!

Be bold. Be brave. Be the future of public service.



You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.



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