Operations & Data Integrity Specialist

Midas Recruitment LTD; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free on-site parking

Holiday entitlement

Employee discounts

Friendly working environment

Job summary

Midas Recruitment LTD is seeking an Operations Administrator to support a busy team by investigating and resolving customer and operational queries. You will work across multiple internal systems to maintain records, validate data and manage administrative tasks, ensuring processes run efficiently.

Strong Excel skills, organisation, and attention to detail are essential. The role offers a structured environment with opportunities to gain valuable experience within a thriving business and a

Qualifications

• Proven experience in a fast-paced admin/operations or customer support role.
• Strong analytical and problem-solving skills with excellent attention to detail.

Responsibilities

• Investigate and resolve operational and customer queries across multiple internal systems.
• Maintain accurate records, process updates and ensure data is complete and up to date.
• Manage a high-volume administrative workload, prioritising tasks to meet deadlines and service levels.
• Produce reports and analyse data using Excel to identify trends and support decision-making.
• Liaise with internal teams to resolve queries and improve operational efficiency.
• Support process improvements by identifying recurring issues and recommending efficient solutions.
• Ensure all work aligns with company procedures, compliance, and quality standards.
• Contribute to achieving KPIs around productivity, accuracy, service levels and continuous improvement.

Skills

Excel proficiency

Attention to detail

Organisational skills

Data management

Multi-system experience

Tools

CRM platforms

Job description

Midas Recruitment LTD is seeking an Operations Administrator to support a busy team by investigating and resolving customer and operational queries. You will work across multiple internal systems to maintain records, validate data and manage administrative tasks, ensuring processes run efficiently.

Strong Excel skills, organisation, and attention to detail are essential. The role offers a structured environment with opportunities to gain valuable experience within a thriving business and a