Operations & Customer Success Leader

Watergate AI Limited; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Meaningful equity

Life and health insurance

Tools to do the job

Growth opportunities

Job summary

Watergate AI Limited in London is seeking a Head of Operations and Customer Success to lead two linked areas: running the business and ensuring customers realise value from our water-management technology. This hands-on senior role sits with the founder's oversight, coordinating delivery, finance, people and internal systems while owning post-installation customer journeys.

You’ll build trusted relationships with anchor B2B clients, manage onboarding and adoption, shape the customer experience

Qualifications

• 5+ years in operations, client delivery, or chief of staff in a fast-moving startup or scaling company.
• Experience owning customer relationships and training/support is a plus.
• Able to translate strategic goals into actionable plans and outcomes.

Responsibilities

• Own post-installation customer journey for key clients, coordinating resolution of issues and delivering commitments.
• Lead onboarding, training, and adoption to maximise customer value and water savings.
• Direct the CX function across B2B and D2C, including tickets, complaints, and escalations.

Skills

Operations leadership

Client delivery

Stakeholder management

Budgeting & reporting

AI-native tooling

Google Workspace

Tools

Claude

ChatGPT

Job description

Watergate AI Limited in London is seeking a Head of Operations and Customer Success to lead two linked areas: running the business and ensuring customers realise value from our water-management technology. This hands-on senior role sits with the founder's oversight, coordinating delivery, finance, people and internal systems while owning post-installation customer journeys.

You’ll build trusted relationships with anchor B2B clients, manage onboarding and adoption, shape the customer experience