Operations Coordinator - Warden Team

Agena Group; Lancing; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Agena Group is seeking a Warden Operations support role to join their dynamic team in Lancing. This position requires effective communication and support to enhance daily operations within the Warden department. The role offers diverse challenges and opportunities to develop skills while contributing to excellent client service and sustainability in mobility solutions.

Benefits

Incremental holiday increases for long service

Employee Assistance Programme

Volunteering days

Discounts on gym memberships and travel bookings

EV Charging points at office

Qualifications

• Ability to work independently with high autonomy.
• Can adjust quickly to changing situations.
• Strong communication skills and relationship building.

Responsibilities

• Support the Warden Team with daily operational tasks.
• Review and action patrol requests and working hour claims.
• Assist management in dealing with complaints and inquiries.

Skills

Independence

Adaptability

Communication

Positive Attitude

Job description

Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we’re so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public’s everyday experience of travel and parking.

Position

Our Warden Operations team are the central department that manages the Warden activity for our car park management service. It is a busy department that offers different duties and challenges daily. You will be coached by leaders of the department who will challenge and mentor you to develop your administration, communication skills and attention to detail.

Overall, our mission is to improve our client’s business performance, create sustainable solutions, whilst optimising driver experience and support mobility transformation in our chosen markets.

Responsibilities and Duties

• To provide effective support to the Warden Team
• To accurately review working hours and mileage claims
• To review and action incoming requests for new/increased patrols
• To provide accurate and professional responses to requests for information
• To support the Warden management team in dealing with complaints
• To maintain open communications with the Warden team and provide support where required

Requirements

Who you are

• Can work independently and with a high degree of autonomy
• Can work well under pressure and adapt quickly to changing circumstances
• Can engage with others and develop professional and trusting working relationships
• Have a positive attitude towards their work

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

· Ambitious: we aim for world class service

· Disruptive: we're here to change the industry

· Ethical: we do things for the right reasons

· Insightful: we use research to guide our decisions

· Collaborative: We're better when we work together

·Innovative: we help people see things differently

Other information

Location: Lancing, with hybrid flexibilities

Other details: Free onsite parking. Casual office dress code.

What we offer/ Benefits

We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

· Incremental holiday increases to recognise long service

· 2 volunteering days a year

· Unlock your potential with our training, learning & development, and apprenticeship options throughout your career

· Employee Assistance Programme - 24/7 confidential, independent and professional counselling

· EV Charging points at office locations

· Regular team/company socials

· Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact [e-mail]

We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.

(No agency speculative contact – thank you)