Custodian - Safe Deposit

Selfridges; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A prestigious retail company seeks a Safe Deposit Custodian in London. You'll be responsible for providing excellent customer service, managing safe deposit box visits, and ensuring compliance with policies. The ideal candidate will excel in communication and relationship-building while delivering a tailored experience to customers.

Qualifications

• Confident communication with customers and team.
• Building trust and strong relationships with clients.
• Ability to handle confidential information with discretion.

Responsibilities

• Handle safe deposit box visits and manage contracts.
• Provide tailored service to each customer ensuring compliance.
• Promote additional services while maintaining professionalism.

Skills

Communication

Customer Relationship Management

Discretion

Initiative

Job description

To provide extraordinary customer service to all Safe Deposit customers and visitors by living the Selfridges values and ensure all customers receive the appropriate welcome and information in a secure and discreet environment.

As a Safe Deposit Custodian, you will be responsible for handling safe deposit box visits, opening new Safe Deposit Box contracts, and maintaining existing contracts. You will also manage customer payments, including invoices, cash/cheque/card payments, handle safe deposit box contract queries, and aim to exceed service goals by minimizing customer wait times and serving customers efficiently and accurately.

As a Safe Deposit Custodian, you will:

• Deliver an extraordinary experience for all customers
• Tailor the service to individual needs without compromising laws or policies
• Apply discretion and professionalism in all situations
• Be aware of and promote additional services when appropriate
• Use initiative and take responsibility for decision-making
• Work diligently to adhere to compliance policies and procedures to minimize risks
• Offer tailored advice based on clients' needs (e.g., suggesting appropriate Safe Deposit box sizes)
• Be knowledgeable of competitors' policies and services

A bit about you:

• Communicate confidently and clearly with the team
• Build trust and loyalty from customers, fostering strong relationships
• Develop good working relationships with team members, demonstrating team spirit
• Evaluate issues and requests, escalating to management when necessary
• Show confidence and initiative when dealing with customers
• Communicate effectively with customers, team members, and managers