Operations Coordinator Operations · Liberty Head Office

Liberty; Greater London; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

Liberty is seeking an Operations Coordinator for our flagship store in Greater London to support the Operations team in handling online orders through our in-house system. You will receive, review, pick, pack and dispatch orders with full transparency at every stage.

Responsibilities include stock room tasks, returns, inventory checks, and liaising with delivery partners. You will help keep stockrooms organized, audit-ready and support various stock movements and goods-in deliveries.

Qualifications

• Detail-oriented and customer-focused approach is essential.
• Ability to work collaboratively in a fast-paced retail environment.
• Demonstrated passion for the retail industry and delivering great shopper experiences.

Responsibilities

• Process online orders in real time and ensure accurate picking, packing and dispatch.
• Maintain safety, productivity and customer experience standards; hand over shipments to delivery partners.

Skills

Attention to detail

Customer focus

Team player

Retail passion

Job description

Role Overview:

We're looking for an Operations Coordinator to join our Flagship store, supporting our Operations team in managing online orders through our state-of-the-art in-house system. You'll play a key role in receiving, reviewing, picking, packing and shipping orders, with full transparency at every stage, while also supporting stockroom management and inventory accuracy.

If you're detail-oriented, customer-focused and passionate about retail, we'd love to hear from you.

Key Responsibilities:

• Process online orders in real time via system and handheld devices; pick, pack and dispatch daily for last-mile delivery
• Maintain safety, productivity and customer experience standards; hand over shipments securely to delivery partners
• Manage back-of-house tasks: stock loans, tickets/barcodes, theft reporting, returns, and sellable/non-sellable transactions
• Keep stockrooms organised, compliant and audit-ready; support stock takes, inventory checks and damaged-goods paperwork
• Process goods-in deliveries and stock movements; log courier status (e.g. Zendesk); support Post Room deliveries
• Support PI counts and inbound shipment handling as needed
• Build strong working relationships across retail, stock and goods-in teams

About You:

• Strong attention to detail and a customer-centric mindset
• A collaborative, solutions-focused team player
• Flexibility for rota-based hours, 5 days a week
• Passion for the retail industry

Full-time | Rota-based, 5 days a week

Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive - bringing their unique perspectives, skills, and experience to everything we do.

We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.