Operations Coordinator - Notting Hill

Knight Frank; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Knight Frank seeks an Operations Coordinator for its Notting Hill office. The role involves sales administration, customer service, and supporting the Operations team. Candidates should have experience in operations or administration and proficiency in Microsoft Office.

Qualifications

• 3+ years of experience in operations or administration role preferred.
• Proficient with Microsoft Office packages.

Responsibilities

• Provide exceptional internal and external customer service.
• Assist with sales administration and business operations.
• Create marketing materials and manage office supplies.

Skills

Customer Service

Sales Administration

Office Management

Tools

Microsoft Office

Job description

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Operations Coordinator - Notting Hill, London

Client: Knight Frank

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: d30cd4ade7b8

Job Views: 96

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

Contract Type: Permanent | Employment Type: Full-Time | Working Requirements: On Site | Hours: 9:00am to 6:00pm | Salary: Competitive | Division: Residential | Location: Notting Hill | Sector: Sales - London

Knight Frank is looking to hire an Operations Coordinator to support our Notting Hill Office.

We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 600+ Offices across 50 Territories.

Role:

The London Residential sales division is seeking an Operations Coordinator to carry out sales administration and business operations responsibilities in our Notting Hill office, as well as supporting the wider London office network and Operations team. You will report to the Head of London Sales Operations and Operations Executive, with daily input from the Department Sales Head.

Responsibilities:

• Provide exceptional internal and external customer service in all interactions.
• Assist with answering calls, welcoming clients, and taking accurate information.
• Maintain a tidy office and reception area.
• Assist the Department Head with implementing Customer Experience initiatives.
• Drive net promoter scores through customer journey improvements.
• Provide detailed sales administration for negotiators, including managing contacts and property records.
• Create and manage documents and letters on the in-house CRM system.
• Handle due diligence processes and liaise with the best practice team.
• Ensure office compliance and improve audit pass rates.
• Generate accurate sales invoices and process contractor/office facilities invoices.
• Create marketing materials such as property brochures, window cards, and mailers.
• Organize EPCs, photos, and floorplans with external suppliers.
• Update property listings on internal and external web portals.
• Manage health and safety checks and ensure new starters are informed of protocols.
• Organize office contractors, facilities, and team events, and manage office supplies and refurbishments.

Key Experience Required:

• 3+ years of experience in a similar operations or administration role (preferred)
• Proficient with Microsoft Office packages

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Please note: this is a direct search led by Knight Frank. Applications from recruitment agencies will not be accepted, nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.