Operations Manager

Biscuit Recruitment; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the health and fitness sector is seeking an Operations Manager to lead their premium club in Notting Hill. This exciting role offers the chance to oversee club operations, ensuring a first-class experience for members while maintaining high standards of health and safety. With a new club opening soon and a refurbishment of the existing site, this is a pivotal moment to join a growing business. If you're a proactive leader with a background in health & fitness or hospitality, this is your opportunity to thrive in a dynamic environment and make a significant impact.

Benefits

Competitive salary + bonus

Complimentary club membership for you and a guest

Discounts on club services and products

Cycle-to-work scheme

Regular team events and wellbeing initiatives

Qualifications

• 2+ years of management experience in operations, preferably in health or hospitality.
• Strong leadership and team management skills are essential.

Responsibilities

• Oversee smooth club operations and ensure exceptional member experiences.
• Act as Health & Safety Officer and maintain high cleanliness standards.

Skills

Leadership

Team Management

Health & Safety Compliance

Problem-solving

Communication

Organisational Skills

Education

Management Experience

Job description

Very exciting leadership role in a premium health and fitness environment!

Our client is a well-established, health and fitness club in the heart of Notting Hill, offering a premium wellness experience with state-of-the-art gym facilities, studios, a pool, and spa. With an exciting new club opening next Spring and a full refurbishment of the existing site, this is a fantastic opportunity to join the growing business at a pivotal moment.

We are looking for an Operations Manager to oversee the smooth running of the club and ensure an exceptional experience for members. This role is ideal for a proactive and experienced leader from a health & fitness or hospitality background, who thrives in a dynamic and fast-paced environment.

Schedule: 45 hours per week, including two weekends per month

Key Responsibilities include:

Member Experience

• Ensure a first-class member experience by resolving queries and concerns efficiently
• Support the team in delivering an effective member retention strategy
• Be a visible and approachable leader, particularly during peak hours
• Act as the club’s Health & Safety Officer, ensuring compliance with all safety policies and procedures
• Oversee fire safety, including regular alarm testing and logbook maintenance
• Maintain pool & spa safety, ensuring accurate record-keeping
• Train staff on emergency protocols and health & safety procedures
• Maintain high cleanliness standards across all areas of the club

What We’re Looking For:

• Ideally 2 years’ management experience in operations - ideally within a health club or hospitality setting
• Experience with Health & Safety compliance / maintenance checks
• Strong leadership and team management skills
• Ability to work under pressure and problem-solve in a fast-paced environment
• Excellent communication and organisational skills
• Goal-oriented, with the ability to track and achieve key performance indicators

Perks & Benefits

• Competitive salary + bonus
• Complimentary club membership for you and a guest
• Discounts on club services and products
• Cycle-to-work scheme
• Regular team events and wellbeing initiatives