Operations Coordinator - Harrods

Tiffany & Co.; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Tiffany & Co., renowned for its iconic Blue Box, is seeking an Operations Coordinator in London. This role focuses on enhancing client service, managing inventory, and supporting sales initiatives in a luxurious retail environment. Candidates will utilize their retail operations experience to optimize back-of-house processes and deliver exceptional customer experiences.

Qualifications

• 2-3 years retail operations experience required.
• Strong analytical skills and detail-oriented.
• Flexibility to work retail hours.

Responsibilities

• Manage back-of-house operations and inventory.
• Build client relationships to foster loyalty.
• Provide operational support to drive sales.

Skills

Client service

Analytical skills

Organization

Detail-oriented

Education

College/university degree

Graduate Gemologist degree or GIA coursework

Tools

Microsoft Word

Microsoft Excel

Job description

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Operations Coordinator - Harrods, London

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Client:

Tiffany & Co.

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

17ed348055d3

Job Views:

9

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Overview:

Tiffany & Co. is a symbol of excellence, known for beauty, romance, and the iconic Blue Box. With over 187 years of heritage, Tiffany creates exquisite designs and romantic ideals. Employees are passionate, professional, and committed to high standards, continuously educating themselves about new merchandise, cultures, and the luxury market. Our workplace is unique, driven by our respect and love for the brand.

Our employees honor every special moment in our customers' lives, creating the Tiffany Experience—connecting, providing personalized service, and honoring our legacy. We are dedicated to excellence in service and craftsmanship, with a focus on sustainability.

Responsibilities:

The Operations Coordinator manages back-of-house operations in a Tiffany store. This role involves providing excellent client service, supporting sales initiatives, managing inventory, and assisting with store opening and closing procedures. Key duties include coordinating order fulfillment, managing inventory, supporting client activities, and acting as a manager on duty when needed.

Sales: Build client relationships to foster loyalty and increase sales. Support sales goals through operational activities, capturing customer data, and acting as Guest Experience Manager. Drive business through key product pillars.

Service: Enhance the in-store experience by delivering memorable moments and demonstrating passion as a Tiffany ambassador. Execute best practices, optimize store amenities, and respond to client feedback effectively.

Operational Excellence: Provide operational support to drive sales and service. Perform daily tasks such as order fulfillment, shipping, receiving, replenishment, jewelry cleaning, and repairs. Ensure compliance with internal controls and maintain inventory accuracy. Collaborate with team members to improve performance and ensure operational efficiency.

Qualifications:

Required:
- 2-3 years retail operations experience with knowledge of merchandising, client service, administration, and shipping.
- Strong analytical skills.
- Proficiency in Microsoft Word and Excel.
- Flexibility to work retail hours, including nights, weekends, and holidays.
- Organized and detail-oriented.
- Ability to perform various tasks based on business needs.
- Authorization to work in the United States or the country where the role is based.

Preferred:
- College/university degree.
- Graduate Gemologist degree or GIA coursework.