Operations Coordinator – Ductwork & Compliance (UK)

Green Zone Surveys; Wallsend; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Company pension scheme

Free on-site parking

Birthday off

23 days annual leave + bank holidays

Vitality Life Insurance

Job summary

Green Zone Surveys (UK) Ltd is seeking an Operations Administrator to support planning, coordination and administration of TR19 ductwork cleaning and compliance works across the UK. You will ensure smooth delivery and accurate records while coordinating between clients, operatives and internal teams.

The role requires strong organisational skills, excellent communication and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Previous experience in an administration, operations, scheduling, or coordination role.
• Excellent organisational and time management skills.
• Strong communication and stakeholder management abilities.
• High level of accuracy and attention to detail.
• Ability to manage multiple priorities within a fast-paced environment.
• Competent in Microsoft Office and experience using CRM systems.

Responsibilities

• Analyse remedial reports from previous visits and prepare quotations for recommended remedial works.
• Coordinate and schedule service visits, cleaning works, and compliance activities nationwide.
• Liaise with clients regarding bookings, access arrangements, permits, and operational requirements.
• Prepare and issue job sheets, RAMS, and site-specific information to field operatives.
• Arrange permits to work and site access documentation on a weekly basis.
• Ensure operatives receive correct keys, access information and site requirements.
• Submit completed reports and documentation to clients in a timely manner.
• Provide operational updates and feedback to clients and internal teams.
• Maintain accurate records within FieldMotion, RIMS, and company systems.
• Monitor daily alarm activations and escalated issues where required.
• Track report completion and chase outstanding documentation.
• Support continuous improvement of operational processes and administration systems.
• Provide general administrative support to the wider operations team

Skills

Organisational skills

Time management

Communication

CRM systems

Microsoft Office

Planning

Permit-to-work knowledge

Tools

CRM systems

Microsoft Office

Job description

Green Zone Surveys (UK) Ltd is seeking an Operations Administrator to support planning, coordination and administration of TR19 ductwork cleaning and compliance works across the UK. You will ensure smooth delivery and accurate records while coordinating between clients, operatives and internal teams.

The role requires strong organisational skills, excellent communication and the ability to manage multiple priorities in a fast-paced environment.