Operations & Admin Coordinator — Service & Compliance

Premiair; Orpington; On-site; GBP 24,000 - 32,000; Full time

Job summary

Premiair Air Conditioning is seeking a reliable Administration & Operations Support to join our growing HVAC team in the UK. The role covers day-to-day service and operational administration, technician scheduling, client portal management and compliance-related duties.

You will assist the Operations Manager with documentation, reporting and procurement activities, while providing excellent support to clients and colleagues.

Qualifications

• Experience in administration, service coordination, office support or similar role.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication.
• Professional phone manner and customer-focused approach.
• Confidence using Microsoft Office and learning new systems.

Responsibilities

• Coordinate and schedule technicians for service and maintenance works.
• Liaise with clients regarding scheduling, updates and requirements.
• Raise and update jobs and administer outstanding works.
• Review service reports for accuracy and completeness.
• Upload reports to client portals and send to customers.
• Monitor client portals, KPIs and administrative requirements.
• Maintain client asset registers and equipment lists.
• Assist with compliance documentation and ISO requirements.
• Support purchasing, invoices and basic accounts tasks.
• Answer calls and handle general enquiries.
• Data entry and maintaining records.
• Order office supplies and assist with general administration.
• Support Operations Manager with administrative tasks.

Skills

Administration

Scheduling

Customer service

Data entry

Microsoft Office

Job description

Premiair Air Conditioning is seeking a reliable Administration & Operations Support to join our growing HVAC team in the UK. The role covers day-to-day service and operational administration, technician scheduling, client portal management and compliance-related duties.

You will assist the Operations Manager with documentation, reporting and procurement activities, while providing excellent support to clients and colleagues.