Allocator

ABM; Mill End; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

GP service

Mental health support

Get Fit programme

Financial and legal support

Cycle to work

Perks at Work app

Job summary

ABM at Stansted Airport is seeking an Operations Co-ordinator to allocate resources for flight tasks and monitor passenger journeys, ensuring SLA compliance using the Inform tool. The role requires coordinating staffing with the Duty Manager and communicating potential delays for proactive mitigation.

You’ll be responsible for handling passenger requests, liaising with airlines, and reporting on incidents, while briefing staff on operational matters to uphold service standards.

Qualifications

• Strong communication and influencing skills.
• Experience in management or supervisory roles.
• Customer service experience with a focus on passengers.
• Strong IT and programme/operational systems knowledge.
• Aviation experience is desirable; multilingual abilities are a plus.

Responsibilities

• Allocate resources to arrival and departing flight tasks to ensure the SLA’s are met using the Inform tool.
• Monitor and capture the information of each passenger’s journey.
• Assist the Duty Manager with ensuring adequate staffing levels.
• Keep the Duty Manager informed of potential delays or problems to prompt mitigation.
• Collate incoming requests for assistance, update Inform, plan and allocate tasks to staff to meet service standards.
• Ensure customer requests are met.
• Receive and respond to telephone enquiries from employees and customers in a professional manner.
• Liaise with all airline staff and handling agents.
• Provide detailed reports on accidents and incidents.
• Brief staff on relevant operational matters.
• Identify operational challenges and produce a plan to respond.
• Ensure a fair and consistent approach to employees when allocating work.
• Ensure employees are working appropriately and in a timely manner.

Skills

Communication

Leadership

Customer service

IT / operational systems

Aviation experience

Multilingual

Tools

Inform tool

Job description

Location: Stansted Airport

Shifts:4 on 4 off

Hours: 40 hours average per week

Role: Permanent

Pay Rate: Competitive

OVERVIEW OF JOB DESCRIPTION

The Operations Co-ordinators are responsible for ensuring an effective and efficient operation by allocating resources to specific tasks for arriving and departing passengers within the defined time frames, utilizing the Inform tool to meet the agreed SLA’s.

Main Duties & Responsibilities:

• Allocate resources to arrival and departing flight tasks to ensure the agreed SLA’s are met using the Inform tool.

• Monitor and capture the information of each passenger’s journey

• Assist the Duty Manager with ensuring adequate staffing levels are met.

• Keep the Duty Manager informed of any potential delays or problems that may arise to prompt mitigation.

• Collate incoming requests for assistance, update Inform, plan and allocate tasks to staff to meet required service standards.

• Ensure customer requests are met.

• Receive and respond to telephone enquiries from employees and customers in professional manner.

• Liaise with all airline staff and handling agents.

• Provide detailed reports on accidents and incidents.

• Brief staff on relevant operational matters.

• Identify operational challenges and produce a plan to respond.

• Ensure a fair and consistent approach to employees when allocating work.

• Ensure employees are working appropriately and in a timely manner.

Person Specification:

Essential

• Strong communication and influencing skills

• Management or supervisional experience

• Customer service experience

• Strong IT and programme operational skills

Desirable

• Aviation Experience

• Multi-lingual

Essential Criteria for an Airside Pass

• To be considered for the role you will need to provide the following:

• Full 5 years history that accounts for all periods of employment, self-employment, unemployment and education (any gaps over 28 days must be verified)

• Valid photographic proof of identity e.g. passport or driving licence

• Valid Visa/Proof of right to work for non UK and out of EU nationals

• Proof of National Insurance No. (or evidence that you have applied for one)

• Proof of identity and address (Utility bill, bank statement, etc.)

• Acceptance of and willingness to undergo a Criminal Record Check (CRC)* and Airside Security Clearance

Where an individual has resided 6 months or more outside the UK in the last 5 years, the appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the country of origin

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.