Operations Coordinator

Convelio; West Drayton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible and evolving environment

Innovative art logistics company

Supportive team culture

Job summary

Convelio in West Drayton, UK, is seeking an ambitious Operations Coordinator to join our growing team. You will manage shipments end-to-end, quote using pricing algorithms, book freight by road, air or sea, and liaise with customers and partners to ensure on-time delivery.

You will work closely with the Operations and Tech teams to optimize processes, handle quotes, and maintain strong customer relationships.

Qualifications

• At least 2 years experience in freight forwarding.
• Strong customer service orientation and ability to build relationships.
• Excellent verbal and written English communication.
• Detail-oriented with strong organisational skills.
• Comfortable handling quotes and working with numbers.

Responsibilities

• Manage incoming shipment requests and quotes using our pricing algorithm.
• Book shipments by courier, roadfreight, or airfreight and proactively inform customers of status.
• Coordinate with third-party suppliers (airlines, white glove agents) to meet KPIs.
• Prepare export customs entries and ensure correct documentation for artworks.
• Develop and maintain strong customer relationships and responsive service levels.
• Collaborate with Operations and Tech teams to troubleshoot issues and improve processes.
• Suggest improvements to operational workflows to drive efficiency.

Skills

Freight forwarding

Customer service

Attention to detail

Numbers

English fluency

Job description

Who Are We?

Convelio is a licensed freight forwarding company evolving at the intersection of Tech, Logistics and the Art World. We specialise in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today.

Who Are We?

Convelio is a licensed freight forwarding company evolving at the intersection of Tech, Logistics and the Art World. We specialise in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience. We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.

Your Role

We are looking for a high-energy, results-driven, team-oriented Operations Coordinator to join our rapidly-growing Operations team to help us extend our success and keep our clients happy! You will be the key point of contact for both our customers and our freight and delivery partners. You’ll be managing the shipment end to end — from customer interaction, quoting, booking the shipment until final delivery, overseeing the whole project from start to finish for the clients in your portfolio.

What you’ll do

• Manage incoming customer shipment requests, including quotes & use of our pricing algorithm
• Book and then monitor shipments whether by courier, roadfreight or airfreight, and proactively update our customers about the shipments
• Coordinate with third party suppliers such as airlines and white glove agents and fix thousands of different issues every day to ensure that KPIs are consistently met
• Complete export customs entries for your shipments (you will receive training if you have not done this before) and make sure that every artwork is accompanied by the correct documentation
• Develop and maintain strong customer relationships, ensuring responsiveness and high service levels
• Collaborate with other Operations team members to troubleshoot and resolve customer issues
• Suggest improvements in operational processes within the Operations team to drive operational excellence
• Work closely with the tech team to contribute to the enhancement of current and future platforms and products

Your profile

• You have at least 2+ years experience in Freight Forwarding and a desire to develop your customer service skills
• You are positive, curious, self-motivated and hands-on
• You are an excellent learner and have the desire to adapt to new concepts and technologies
• You are comfortable working with numbers (you’ll need to handle quotes for our customers!)
• You are detail-oriented, you have strong organizational skills and are disciplined in daily activity planning (ability to manage tightly, over time, a large quantity of information)
• You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment
• You are fluent in English, you have excellent written and verbal communication skills

What we offer

• Flexibility and embracing technology: We work in a dynamic and evolving environment, where new processes are constantly developed. Convelio remains an agile start-up despite our growth, and quickly adapts to the market and clients’ needs
• An opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry
• A dynamic and kind team spirit, where you will have all space and support to fulfil your potential and where your ideas are highly valued

Equal Employment Opportunity employer

Convelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identify, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We are passionate about building an inclusive culture where diversity is celebrated and leveraged to create better design and business decisions.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.