Operations Coordinator

phs Group; London Borough of Southwark; Remote; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Virtual GP

Buy and sell holiday scheme

Employee discounts

Training & ILM courses

Apprenticeship opportunities

Free parking onsite

Parental leave improvements

Wellbeing helpline

Job summary

phs Group Ltd. is seeking an Operations Coordinator (part-time) in Camberwell. The role involves coordinating service routes, briefing drivers, and supporting warehouse tasks to maintain efficient operations in the Centre.

The ideal candidate will be an excellent communicator with strong administrative and customer service skills, plus the ability to work with KPIs. A full driving licence is preferred due to occasional customer visits.

Qualifications

• Excellent communication and administrative abilities are essential.
• Strong customer service focus and relationship-building skills are required.
• People management experience is a plus.

Responsibilities

• Coordinate service routes and brief/debrief drivers to ensure smooth operations.
• Answer calls from drivers, clients and Head Office regarding site service.
• Act as a link between drivers and Operations/Service Managers and support warehouse activities.

Skills

Excellent communication

Administrative skills

Customer service

People management

KPI awareness

Job description

Operations Coordinator (part-time)

Camberwell

£13.58per hour | £14,126.50 per year | 20 hours per week (1pm – 5pm)

Permanent | Monday to Friday | No scheduled weekends

As an Operations Coordinator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinatingthe service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager. It will also have an element of working within the Warehouse and occasional support with visiting our customers on a service call.

The Operations Coordinator at phs will:

• Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the OperationsCentre.
• Answering calls from service drivers, clients and Head office regarding site service.
• Acting as a link between the Service Drivers and the Operations Manager& Service Manager.
• Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
• To prepare data for and conduct briefing and debrief sessionsfor service drivers.
• Ensurethat completed routes and attendance are processed in real time.
• To suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
• When supporting in the warehouse, you’ll be scanning and moving Eurobins for weighing, these can be heavy and require someone physically strong enough to move them safely.
• On occasion, we may require you to visit a customer for a service call, so you must be able to drive and have a full driving licence for this position

The ideal candidate for an Operations Coordinator at phs will:

• Provide efficient and effective Service Delivery
• Be an excellent communicator and administrator, with a focus on customer service & building good team working relationships with colleagues and managers
• Have People Management & Development Skills.
• Comply with Health & Safety Regulations.
• Be a versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.
• Be physically strong enough to move our Eurobins (approx. 300 kg) for weighing
• Have a full driving licence with fewer than 6 points, a clean licence is preferable

In return for your commitment and expertise, you will benefit from:

• £14,126.50per year (for a 20-hour working week)
• Works out at £13.58per hour
• 20 hours a week, 1pm – 5pm daily Monday to Friday
• 13 paydays per year (every 4 weeks)
• Virtual GP for you and your household
• Buy and sell holiday scheme
• Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
• Training to expand your skills. We offer accredited ILM training through external and in-house training
• Apprenticeship opportunities
• 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme (pro rata for part-time colleagues)
• Free Parking onsite so no parking costs
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

About phs:

phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.