Operations Coordinator

DFDS; Larkhall; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Life assurance cover

Contributory pension scheme

Holiday Purchase Scheme

Free ferry travel (Dover-Calais / NL-)

Employee assistance programme

Wellbeing and discounts

Job summary

DFDS in the United Kingdom seeks an Operations Coordinator to support day-to-day transport operations, coordinating orders, routes, and partners while maintaining clear customer communication and accurate records.

You will work within a busy team, using MS Office and order systems to deliver timely shipments, manage multiple priorities, and help ensure smooth operations and timely deliveries across the UK.

Qualifications

• Experience coordinating transport operations or logistics is beneficial.
• Proficient in MS Office and email communication.
• Able to manage multiple tasks in a fast-paced environment.
• Understanding of UK geography is advantageous.

Responsibilities

• Process customer orders and allocate to delivery vehicles.
• Prepare daily transport plans and route vehicles across the UK.
• Coordinate subcontractor transport plans and external partners.
• Communicate with customers and respond to enquiries promptly.
• Liaise with depots and internal teams to support operations.
• Use customer systems to obtain order requirements and update information.
• Prepare reports and maintain accurate operational records.

Skills

Delivery coordination

Customer communication

Microsoft Office

UK geography knowledge

Team collaboration

Tools

ERP/ordering systems

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as an Operations Coordinator.

Be part of the movement – and play your part

About The Role

Working any 5 days from 7 on a variable shift pattern, you’ll support the day‑to‑day coordination of transport operations. You’ll work closely with customers, drivers, depots, and internal teams to ensure orders are processed efficiently and deliveries are completed on time.

You Will Be Responsible For

• Processing customer orders and allocating them to delivery vehicles
• Preparing daily transport plans and routing vehicles across the UK
• Coordinating subcontractor transport plans and external partners
• Communicating with customers and responding to enquiries in a timely manner
• Liaising with DFDS depots and internal departments to support operations
• Using customer systems to obtain order requirements and update information
• Preparing reports and maintaining accurate operational records

About You

You’ll be deadline‑driven, organised, and able to manage multiple priorities in a busy operational environment. You’ll have good knowledge of Microsoft Office and ideally some understanding of UK geography. Experience in a transport or logistics environment is beneficial but not essential.

You’ll thrive in this role if you’re detail‑focused, a strong communicator, and comfortable working as part of a team. A proactive, problem‑solving mindset, along with flexibility and the ability to adapt quickly, will help you succeed. You’ll fit right in if you’re confident, happy to work in a lively environment, and committed to keeping operations running smoothly.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.