Operations Control Manager

Standard Bank Group; Douglas; On-site; GBP 75,000 - 120,000; Full time

Job summary

Standard Bank Offshore seeks a senior professional to establish and monitor an Operations Controls framework across end-to-end product operations. You will lead a controls team, embed a robust control environment and enable real-time assurance throughout the lifecycle.

The role requires deep risk management knowledge, strong data interpretation, and stakeholder influence to contain losses and non-financial risk within a complex banking setup.

Qualifications

• First Degree qualifications required in audit or risk management.
• 5–7 years in Operations Control; 8–10 years in banking preferred.
• Ability to implement end-to-end control frameworks and monitor risk.
• Experience with KRIs and risk reporting.

Responsibilities

• Establish and monitor the Ops Control framework across end-to-end product ops.
• Lead a Controls Team to embed a robust control environment and real-time assurance.
• Influence leadership to contain operational losses and non-financial risk.
• Identify interconnections of product, systems, processes and their upstream/downstream impact.
• Gather data and perform trend analysis to provide dashboards and insights.

Skills

Operations Risk

Risk Management

Data Interpretation

Stakeholder Influence

Control Frameworks

Education

First Degree in Audit

First Degree in Risk Management

Job description

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.

Establish, implement, track and monitor the Ops Control capability and framework to embed a robust Operations environment across the end-to-end Ops Controls landscape within components of a product ops focus, to contain losses and minimise non-financial risk. Lead and guide a Controls Team to effectively embed and maintain a robust Ops Control environment, enable real-time assurance through the Control Lifecycle. Influence leadership to contain operational losses and minimise non-financial risk

Minimum Qualification:

• First Degree in Audit
• First Degree in Risk Management

Experience Required :

• 5 - 7 years experience in Operations Control, Product Business Risk Control Committee/ MANCOs
• 8-10 years experience and advanced knowledge of banking and the various products

Key Outputs :

• Account for the implementation of end-to-end Control frameworks and tools across components of a product ops focus and monitor to ensure reporting is complete and accurate, control data sets correctly reflect the control environment and the underlying Control process supporting the control framework is operating optimally. Provide inputs to contribute to the development and continuous improvement of the end-to-end Operations Control environment.
• Pro-actively monitor, track and remediate risks: Implement and track KRIs across end-to-end Operations area of responsibility (components of a product ops focus) to measure risk and identify trends to enable early identification and remediation / mitigation actions where relevant of risk. Generally, but not limited to, risks are at a moderate level, given the Control accountability, is across different/multiple business areas OR where risks reflect a degree of complexity and ambiguity.
• Influence and encourage Operations and front office / business stakeholders (upstream and downstream) to implement recommended controls to ensure a sound control environment.
• Account for identifying and highlighting the inter-connectedness of product, systems, processes in the area of responsibility (components of a product operations focus) and the upstream and/or downstream impact of control failures through maximising relationships across the value chain.
• Gather and analyse relevant data, perform trend analysis via monthly dashboards and other reporting mechanisms to provide early identification of potential risks and trends and share insights within Operations Control Team and stakeholders within assigned Operations area of responsibility (components of a product ops focus).

Behavioural Competencies:

• Challenging Ideas
• Embracing Change
• Interpreting Data
• Making Decisions
• Resolving Conflict

Technical Competencies:

• Evaluating Risk Management Effectiveness
• Product Knowledge (Business Banking)
• Product Knowledge (Consumer Banking)
• Risk Management
• Risk Reporting

#SBO