Onboarding Team Lead

Standard Bank Group; Douglas; On-site; GBP 65,000 - 100,000; Full time

Job summary

Standard Bank Offshore is seeking an experienced Onboarding Operations Manager to oversee daily operations of onboarding teams and drive exceptional client onboarding experiences with world-class standards.

The role requires 5–7 years in banking with advanced regulatory and compliance experience, plus an Advanced Diploma in Business Commerce. Relocation or sponsorship are not offered; eligibility to work in Isle of Man is required.

Qualifications

• Advanced Diploma in Business Commerce.
• 5 - 7 years experience.
• Advanced banking regulatory and compliance experience.

Responsibilities

• Manage onboarding process: ensure transaction details are captured to generate agreements/contracts and guarantees.
• Vet and verify onboarding processes to ensure compliance and mitigate risk.
• Oversee onboarding team performance, prioritise work, and meet SLA targets.

Education

Advanced Diploma in Business Commerce

Job description

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.

To oversee and manage the daily operations of onboarding operations teams, driving optimal performance and delivery of an exceptional onboarding experience for clients that embodies world-class operational standards.

Minimum Qualification:

• Advanced Diploma in Business Commerce

Experience Required :

• 5 - 7 years experience
• Advanced banking regulatory and compliance experience
• The role requires an individual with experience across the Finance and Accounting value chain.

Key Outputs :

• Manage the onboarding process by ensuring the accurate capturing of transaction details to enable the generation of agreements and / or contracts and the preparation of guarantees within laid down procedures. Guide the accurate loading of agreements and / or contracts within turnaround time as well as validating the payment amounts to be processed by Payments team to ensure accuracy and no losses to SBG.
• Identify, manage and control areas of risk. Communicate, enforce and provide input to procedure, process, policy and risk documents to ensure proper controls are in place to mitigate risk and optimise regulatory compliance. Mitigate risk and Financial loses through vetting of client onboarding executed by Onboarding teams and validating the payment amounts to be processed.
• Responsible for the overall performance, productivity and quality of work of the team through managing and prioritising the work and guiding team members to achieve all targets and goals. Manage and guide the team in all Onboarding functions, ensuring customer service levels SLA’s are met and financial losses and risks mitigated.
• Understand and assess the risks associated with Out of SLA functions and maintain an effective system of control to ensure effective management of available resources.
• Manage the vetting and verification of clients process to ensure clients are cleared to be onboarded and transacting with SBG products.

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Behavioural Competencies:

• Making Decisions
• Managing Tasks
• Examining Information
• Interacting with People
• Generating Ideas

Technical Competencies:

• Automation Acumen
• Automation Enablement
• Automation Literacy
• Client Relationship Management
• Coaching and Mentoring Operational Practices
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Operations Risk Management
• Resource & Capacity Optimization

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