Cleaning Manager

OCS; England; Remote; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Award-Winning employer

Digital learning

Retail perks

Professional growth

Flexible pay

Job summary

OCS UK & Ireland is seeking an experienced Cleaning Services Manager to lead day-to-day operations, staff management and service delivery on a client contract. You will drive KPI performance, oversee rotas, training and staff development while maintaining strong client relationships.

You will ensure health and safety compliance, manage stock and budgets, and collaborate with regional and account teams to continually improve service delivery and contract outcomes.

Qualifications

• Experience of building partnerships with clients and delivering service to KPI targets.
• Management experience overseeing multiple work streams and workloads.
• IOSH training desirable.
• Excellent knowledge of COSHH and health & safety practices.
• Articulate communicator able to interact with clients and internal teams.
• Organised individual with strong planning and workflow management.
• Flexible and agile to meet role demands.
• Strong time management and attention to detail.

Responsibilities

• Oversee day-to-day management of cleaning services to meet performance levels and client KPI targets.
• Model and enforce people management processes to set objectives, manage performance and develop staff.
• Control stock of cleaning materials, ensure safety in storage, and reorder as needed.
• Build strong client relationships and regularly engage with Security Manager, Regional Manager, and account teams.
• Lead initiatives for contract renewal, management plans and customer improvement.
• Drive clear communication across the contract and motivate staff.
• Fulfil duties to ensure successful operation and uphold company reputation.
• Schedule staff rotas via Timegate, monitor hours, sickness and leave.
• Report weekly/monthly data and performance metrics as required.
• Recruit, develop and retain staff to deliver efficient service; set direct report objectives.
• Apply performance management practices and resolve underperformance per policy.
• Deliver efficient cleaning services through productivity and labour deployment optimization.
• Review monthly KPI reports with stakeholders and ensure contractual requirements are met.
• Identify and mitigate contractual risks and issues.

Skills

Client relationship management

People management

Performance management

Staff development

Contract management

Communication

Time management

Attention to detail

Flexibility / adaptability

Education

IOSH training desirable

Tools

Timegate system

Job description

About The Role:

Working Pattern: Monday to Friday 8 hours per day, 1 in 4 weekends as Duty Manager

This role will include a variety of tasks including the following but not limited to:

• Responsible for all day-to-day aspects relating to the management of the cleaning services provision within the contract specification to the agreed performance levels; delivering the service in line with the KPI’s set by the client and OCS policies
• Act as a role model for people management processes, ensuring they are followed to clarify objectives, actively manage performance and develop skills. Ensure areas of responsibilities always follow Company’s processes.
• Control and issuing of cleaning materials, ensuring stock rotation and safety in storage. Order cleaning materials as required
• Develop effective relationships with client ensuring their satisfaction with service delivery, meet regularly with the Security Manager, Regional Manager, TCE Account Manager and wider OCS team
• To assist in the development of business initiatives including contract renewal strategy, contract management plan and customer improvement plan.
• To lead excellent communications throughout the contract and to champion the motivation for all staff.
• Being prepared to undertake any such duties, which may be necessary to ensure the successful operation of the contract and the good name of the Company
• Manage staff rotas, hours worked, sickness and annual leave for the cleaning team, via the Timegate system.
• Report data on a weekly/monthly basis, or as required.
• To recruit, develop and retain staff to deliver services in the most efficient and effective manner; lead and motivate his/her team.
• To set objectives for direct reports and review regularly. Ensure same approach and mechanisms for all staff across the contract.
• Ensures effective performance management is applied - developing staff with potential through deploying training matrices and completing on time appraisals, addressing poor performance issues to resolution through company policies and procedures.
• Provide efficient and effective delivery of cleaning services by driving optimised productivity and labour deployment.
• Collaborate with the Security Manager, Regional Manager, and TCE Account Manager to review monthly KPI reports, monitor service performance, and verify that contractual requirements are consistently achieved
• Resolve significant contractual issues across the contract, acting to identify and mitigate actual and / or potential problems.
• Comply with all Company and Client policies and statutory regulations relating to Health & Safety, safe working practices, fire and COSHH. This will include your awareness of any specific hazards in your workplace.
• Follow client / company guidelines with regards to the identification and reporting of health and safety hazards
• Full responsibility for maintaining Risk Assessments, COSHH records and SOP’s
• Attend all training courses as required
• Complete all mandatory OCS training to agreed time frames
• Fulfil reasonable tasks or requests from senior management.
• Work alongside the Security Manager, Regional Manager, TCE Account Manager and wider OCS team to provide a seamless service to the client.
• Responsible for fulfilling staffing levels to the specification.
• Cleaning budget control and identifying training needs and replacement uniform / PPE
• To ensure all work is carried out in a safe, proper and thorough manner taking into account Health and Safety legislation, OCS policies and procedures, risk assessments and method statements
• Maintain confidentiality in all aspects of client and staff information.

Health and Safety Duties

• Participate in any communication activities through formal and informal channels on safety matters to ensure that there is a free flow of ideas.
• Ensure that the OCS safety image is reflected positively through your actions by checking on staff at various times during their shifts to ensure safe working practises.
• Ensure that you have received the necessary training so that you can competently carry out your duties and responsibilities.
• Acknowledge and accept a personal responsibility for the safety of you, your staff, client staff, tenants and all service users
• Take responsibility for ensuring that plant and equipment is maintained and fit for purpose.
• Raise any concerns over Health & Safety breaches in accordance with Company Procedure.
• To take ownership of the Health & Safety plan for cleaning.
• To attend all H&S meetings held by the Client when requested to do so and report all issues to your staff on a timely basis.
• To carry out ‘Tool Box Talks’ to your staff monthly and report and record all events on the company Management Information System.
• To review and update safe systems of work records, Risk assessments, method statements, COSHH records
• Ensuring all staff have the relevant knowledge and respective PPE to perform their duties safely.
• To ensure when utilising outside contractors that all contractor control and health & safety procedures are witnessed and then monitored to ensure procedures are maintained.

Qualifications and Experience

• Experience of working and building partnerships with clients
• Management experience or different work streams and work loads
• IOSH trained desirable
• Excellent knowledge of COSHH
• Articulate and has the ability to communicate effectively with the clients and the OCS teams
• Organised individual who can demonstrate a record of planning and managing workflows
• Able to demonstrate an understanding of high-quality service delivery and their impact on this
• The ability to be agile and flexible to meet the needs and demands of the role
• Excellent time management organisation and focus on ability to prioritise and multitask with clear ability to focus on detail

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.