Operations & Clinical Education Manager (FTC)

Devon Air Ambulance; Exeter; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Pension scheme (6% employer)

25 days annual leave + 8 bank holidays

Sick pay scheme

Employee assistance programme

Cross-base working

Job summary

Devon Air Ambulance is seeking a seasoned clinical leader to head education and operational management for our HEMS team. You will collaborate with the Clinical Leadership Team to shape education programs, support staff development, and ensure staffing compliance across Exeter and North Devon bases.

The role requires extensive pre-hospital or emergency care experience, strong governance knowledge, and a compassionate, inclusive leadership style. Fixed-term maternity cover, 12 months.

Qualifications

• Senior level clinical leader with registered healthcare professional background.
• Experience in pre-hospital, critical or emergency care.
• Proven experience in clinical education and people management.

Responsibilities

• Lead the clinical education and professional development of the HEMS team.
• Oversee rostering and workforce compliance.
• Turn governance and incident learnings into service improvements.
• Lead emergency preparedness and maintain clinical safety standards.

Skills

Clinical leadership

People management

Education governance

Emergency care knowledge

Education

Registered healthcare professional

Tools

Governance frameworks

Rostering systems

Job description

Salary: £60,000 per annum

Hours: 37.5 hours per week

Location: Exeter HQ / Exeter & North Devon Airbases / Some cross-departmental working

Duration: 12 month fixed-term contract (Maternity Cover)

The Role

This is an exciting opportunity to lead the clinical education, professional development and operational management of our HEMS clinical team. Working closely with the Associate Clinical Director and Clinical Leadership Team, you will oversee the multidisciplinary education programme, support and develop our clinical workforce, managing rostering and compliance, and turn learning from governance, incidents and audits into meaningful service improvements. You will also lead our emergency preparedness arrangements and help maintain the exceptional standards of safety and care for which Devon Air Ambulance is known.

The Candidate

We are looking for an experienced, registered healthcare professional with a strong background in pre-hospital, critical or emergency care, alongside proven experience in clinical education and people management. You will be a compassionate and inclusive leader, able to communicate sensitively, make sound decisions and balance a range of educational, workforce and operational priorities. Strong knowledge of clinical governance, excellent organisational skills and a commitment to supporting the wellbeing and development of others will be essential.

The Package

Salary: £60,000 per annum.

As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 28 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Occupational sick pay scheme
• Counselling and financial wellbeing services
• Access to electric vehicle lease cars through salary sacrifice

Find out more about our staff benefits here.

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

Other Information

Devon Air Ambulance are a Disability Confident Level 1 employer, we are committed to ensuring our recruitment process is inclusive and accessible. We encourage applications from individuals with disabilities and will make reasonable adjustments to support candidates throughout the recruitment journey. If you require any accommodations, please let us know.

We recognise that candidates may use AI tools to support their application, for example to improve clarity, structure, or presentation. However, we value authenticity and expect candidates to retain accountability for the content of their application, and for all submissions to reflect the candidate’s own experience and skills and be an honest representation of their capabilities. Please be assured that we do not use AI to make shortlisting or hiring decisions.

Due to the nature of this role, offers of employment are subject to a satisfactory enhanced DBS check and references.

Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.