Operations & Client Services Manager

Placr Recruitment; Haywards Heath; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Study support

Direct access to MD

Friendly team

Job summary

Placr Recruitment is partnering with a Chartered Wealth Management and Financial Planning firm in Haywards Heath to recruit an Operations & Client Services Manager. The role leads an administration team, optimises workflows and safeguards FCA-compliant records to ensure smooth client journeys.

You will report to the Managing Director, drive process improvements and mentor staff as the operation scales. A hands‑on, influential leadership position with study support awaits.

Qualifications

• Experience in financial planning, IFA or wealth management administration or operations.
• The organisation and attention to detail to manage competing deadlines and spot issues before they delay a case.
• Confidence speaking with clients and providers and working closely with advisers and paraplanners.
• Experience with investment platforms and back-office CRM systems, familiarity with tools such as FE Analytics or Voyant, and proficiency in Microsoft Office.

Responsibilities

• Run the administration team's day‑to‑day workflow. Set priorities, allocate work and keep client meetings, reviews and new business on track.
• Own the quality of client service. Work with clients, providers, advisers and paraplanners. Oversee review packs, valuations and client reports, and keep new business cases moving through to completion.
• Keep records and files in good order. Maintain high standards for CRM data and file quality in line with FCA requirements and internal procedures. Oversee the administration of fund switches and portfolio rebalances.
• Improve how the firm works. Work with the Managing Director on projects that simplify processes, improve client communication and get more out of the firm's systems.
• Develop the team. Train and mentor colleagues, help clarify responsibilities and give people the support they need to grow.

Education

GCSEs in Maths and English

Tools

FE Analytics

Voyant

CRM systems

Microsoft Office

Job description

Operations & Client Services Manager

Haywards Heath, West Sussex | £35,000–£45,000 depending on experience | Full-time

Ready to lead a financial planning administration team and have a say in how the business runs?

Placr Recruitment is working with a growing Chartered Wealth Management and Financial Planning firm in Haywards Heath. They're looking for someone who understands financial planning administration inside out and can keep a busy team organised, improve how work gets done and make the experience smoother for clients.

You’ll report directly to the Managing Director and take ownership of day‑to‑day operations. It's a hands‑on role with room to make changes, from fixing a workflow that keeps holding cases up to helping shape the team as it grows.

What you’ll do

• Run the administration team's day‑to‑day workflow. Set priorities, allocate work and keep client meetings, reviews and new business on track.
• Own the quality of client service. Work with clients, providers, advisers and paraplanners. Oversee review packs, valuations and client reports, and keep new business cases moving through to completion.
• Keep records and files in good order. Maintain high standards for CRM data and file quality in line with FCA requirements and internal procedures. Oversee the administration of fund switches and portfolio rebalances.
• Improve how the firm works. Work with the Managing Director on projects that simplify processes, improve client communication and get more out of the firm's systems.
• Develop the team. Train and mentor colleagues, help clarify responsibilities and give people the support they need to grow.

What you’ll bring

• Experience in financial planning, IFA or wealth management administration or operations.
• The organisation and attention to detail to manage competing deadlines and spot issues before they delay a case.
• Confidence speaking with clients and providers and working closely with advisers and paraplanners.
• Experience with investment platforms and back‑office CRM systems, familiarity with tools such as FE Analytics or Voyant, and proficiency in Microsoft Office.
• GCSEs in Maths and English.

Experience training or leading colleagues, improving workflows or helping roll out new systems would be an advantage.

What’s on offer

• £35,000–£45,000 depending on experience.
• Full study support for professional qualifications.
• A friendly, growing team and direct access to the Managing Director.
• The opportunity to shape how the firm serves its clients and how the operations team develops.