Administration Team Manager

Eden Rose; Birmingham; Hybrid; GBP 50,000 - 61,000; Full time

Job summary

Eden Rose is seeking an experienced Financial Planning Administration Team Manager to oversee a team of Administrators across Bristol, Birmingham and Dorset. You will report to Managing Directors and Advisers, ensuring excellent client service and consistent processes.

The role offers hybrid-working with travel between offices roughly every two weeks; Dorset visits are occasional. You will line-manage about 11 administrators, growing to ~16, and will lead performance conversations, training and

Qualifications

• Strong line management experience within Wealth Management or Financial Planning.
• Experience leading an Administration or operations team.
• Excellent knowledge of Wealth Management processes.
• Experience with performance management, mentoring and objective setting.
• Proactive approach to process improvement and problem solving.
• The confidence to challenge and influence others.
• Excellent communication and organisational skills.
• Understanding of the FCA regulatory environment and effective risk management.

Responsibilities

• Line managing, mentoring and developing the team.
• Managing workloads and ensuring service levels and deadlines are consistently met.
• Holding regular 1-to-1s, setting objectives and managing performance and appraisals.
• Identifying training and development needs and supporting career progression.
• Recruiting and onboarding new team members.
• Identifying opportunities to improve processes, workflows and best practice.
• Supporting risk and complaint investigations alongside Compliance.
• Rolling out new processes and training across the team.
• Supporting the integration of acquired businesses and wider ad hoc projects.
• Working closely with senior stakeholders to ensure operational efficiency and excellent client outcomes.

Skills

Line management

Wealth management knowledge

Performance management

Mentoring

Process improvement

Communication

Organisational skills

Risk management

Job description

Financial Planning Administration Team Manager

Location: Bristol, Birmingham or Dorset, with travel between offices
Salary: Up to £55,000

We are currently recruiting for an experienced Financial PlanningAdministration Team Managerto join a growing Wealth Management business, overseeing a team of Administratorsacross Bristol, Birmingham and Dorset.

You can be based on a hybrid-working policy from any of the three offices, with an expectation to travel between locations approximately once every two weeks, depending on your base withtravel expenses covered.Dorset would typically require a visit once or twice a month.

You will initially manage a team of around 11 Administrators, with the potential for this to grow to around 16. Working closely with Managing Directors, Advisers and wider teams, you will be responsible for ensuring excellent client service, operational efficiency and consistent processes across the practices.

Key responsibilities include:

• Line managing, mentoring and developing theteam.
• Managing workloads and ensuring service levels and deadlines are consistently met.
• Holding regular 1-to-1s, setting objectives and managing performance and appraisals.
• Identifying training and development needs and supporting career progression.
• Recruiting and onboarding new team members.
• Identifying opportunities to improve processes, workflows and best practice.
• Supporting risk and complaint investigations alongside Compliance.
• Rolling out new processes and training across the team.
• Supporting the integration of acquired businesses and wider ad hoc projects.
• Working closely with senior stakeholders to ensure operational efficiency and excellent client outcomes.

We are looking for someone with strong line management experience within Wealth Management or Financial Planning.

You will ideally have:

• Strong experience managing and developing an Administrationor operations team.
• Excellent knowledge of Wealth Management processes.
• Experience with performance management, mentoring and objective setting.
• A proactive approach to process improvement and problem solving.
• The confidence to challenge and influence others.
• Excellent communication and organisational skills.
• The ability to manage multiple priorities while maintaining attention to detail and a strong client focus.
• An understanding of the FCA regulatory environment and effective risk management.

This is a great opportunity for an experienced Client Service Manager or senior Wealth Management professional looking for a role with genuine responsibility for people, processes and service delivery across multiple offices.