Operations & Client Relations Manager - Singapore

MIRANDAH ASIA (SINGAPORE) PTE. LTD.; Penarth, High Street; On-site; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Seat at leadership table

Competitive compensation

Impactful role across firm operations

Job summary

mirandah asia (singapore) pte ltd is seeking an exceptional operator to serve as the Managing Partner's strategic and operational right hand. You will gain direct access to leadership decisions and influence how the firm runs day-to-day, shaping systems, people, priorities, and the client experience.

This is a high-autonomy role with responsibility across operations, client relationships, and business development, reporting to the Managing Partner.

Qualifications

• 8+ years in senior operational, client relationship, or management roles (relevant professional or legal background an advantage)
• A track record of running things — not just supporting them
• Sharp judgment, high discretion, high level of initiative and comfort operating with significant autonomy
• Strong client relationship management and stakeholder skills
• Proficiency with CRM software and standard business tools (Word, Excel)
• Excellent time and task management in a fast-paced environment

Responsibilities

• Acting as the Managing Partner's closest strategic counsel — translating vision into execution
• Managing an existing high-performing internal team, including human resource management
• Collaborating across operations, IT, and client-facing teams to streamline workflows
• Serving as key contact and senior liaison for major accounts
• Maintaining oversight of service agreements — tracking renewals, pricing, and recommending terms
• Reviewing client portfolios and consolidating feedback on volume, trends, and issues
• Co-ordinating client visits, business reviews, and commercial engagements
• Handling client feedback, concerns, and escalations with discretion and sound judgment
• Liaising with regional offices, partner firms, and international contacts on quality, pricing, and audits
• Representing the firm in external relationships where discretion and judgment matter
• Leading business development efforts to raise the firm's profile and deepen client relationships
• Overseeing content for outreach programmes, publications, and client communications
• Preparing marketing materials, pitches, proposals, and executive summaries for client‑facing discussions
• Participating in relevant industry research and benchmarking
• Attending networking events and conferences on behalf of the firm

Job description

About the Role

We are an established professional services firm specialising in intellectual property law. We have offices in Singapore,Malaysia, Indonesia, Philippines and Thailand. Our clients are some of the largest global companies.

We are seeking an exceptional operator to serve as strategic and operationalright hand to the Managing Partner — a role that combines operationalleadership of the firm with co-ownership of our most important client relationships.

This is not a traditional admin or ops-support position. Aftera period of training, you will be groomed to have authority over how the firm runs day-to-day, direct access to leadership decisions, and the latitude toshape systems, people, priorities, and the client experience.

What You'll Own

Operations & Leadership

• Acting as the Managing Partner's closest strategic counsel — translating vision into execution
• Managing an existing high-performing internal team, including human resource management
• Collaborating across operations, IT, and client-facing teams to streamline workflows

Client Relationships

• Serving as key contact and senior liaison for major accounts
• Maintaining oversight of service agreements — tracking renewals, pricing, and recommending terms
• Reviewing client portfolios and consolidating feedback on volume, trends, and issues
• Co‑ordinating client visits, business reviews, and commercial engagements
• Handling client feedback, concerns, and escalations with discretion and sound judgment
• Liaising with regional offices, partner firms, and international contacts on quality, pricing, and audits
• Representing the firm in external relationships where discretion and judgment matter

Business Development & Marketing

• Leading business development efforts to raise the firm's profile and deepen client relationships
• Overseeing content for outreach programmes, publications, and client communications
• Preparing marketing materials, pitches, proposals, and executive summaries for client‑facing discussions
• Participating in relevant industry research and benchmarking
• Attending networking events and conferences on behalf of the firm

What You Bring

• 8+ years in senior operational, client relationship, or management roles (relevant professional or legal background an advantage)
• A track record of running things — not just supporting them
• Sharp judgment, high discretion, high level of initiative and comfort operating with significant autonomy
• Strong client relationship management and stakeholder skills
• Proficiency with CRM software and standard business tools (Word, Excel)
• Excellent time and task management in a fast-paced environment

What We Offer

• A genuine seat at the leadership table
• Competitive compensation commensurate with seniority
• The rare kind of role where your fingerprints are on everything

mirandah asia (singapore) pte ltd

1 Coleman Street

#07-08 The Adelphi

Singapore 179803