Operations & Client Experience Coordinator - Islington

Knight-Frank; Greater London; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Knight Frank is looking for an Operations Coordinator to join our London Sales Islington Office. The role is fast-paced and varied, supporting colleagues, clients and senior stakeholders while ensuring smooth daily operations.

You will drive customer experience initiatives, handle calls and enquiries, manage diaries, and support finance, compliance and office management tasks within a GDPR-conscious environment.

Qualifications

• Prior experience in a business support, administration or front of house role.
• Excellent organisational skills with strong attention to detail and effective diary management.
• Excellent standard of English grammar and spelling.

Responsibilities

• Deliver exceptional internal and external customer experience by supporting the Department Head and driving improvements across the customer journey.
• Answer incoming and outbound calls, welcome clients and coordinate external enquiries.
• Sales administration and CRM tasks, invoicing, and compliance with GDPR and data security regulations.
• Manage office finances, contractor invoices and Saturday staff timesheets, and support office refurbishment or relocation projects.
• Maintain a tidy office, manage safety checks, IT hardware and office supplies, and prepare management reports.

Skills

Customer experience

Diary management

Office administration

Job description

Knight Frank is looking for an Operations Coordinator to join our London Sales Islington Office. The role is fast-paced and varied, supporting colleagues, clients and senior stakeholders while ensuring smooth daily operations.

You will drive customer experience initiatives, handle calls and enquiries, manage diaries, and support finance, compliance and office management tasks within a GDPR-conscious environment.