Operations Change Manager - Associate

JPMorgan Chase & Co.; City of Edinburgh; On-site; GBP 55,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in Edinburgh is seeking an Operations Change Manager - Associate to lead change delivery across the full lifecycle.

You will assess operational impacts, coordinate readiness activities, and drive execution from initiation through implementation in a complex financial services environment. You will partner with Operations and Technology to remove roadblocks, manage risks, and ensure sustainable outcomes, while communicating progress to senior stakeholders and maintaining

Qualifications

• Relevant experience in business-side program or project management within a financial institution or equivalent experience.
• Experience delivering change across the full project lifecycle (initiation through implementation and stabilization).
• Proven ability to conduct operational impact assessments and translate requirements into executable plans.
• Strong stakeholder management skills, with experience partnering across functions and levels, including senior leaders.
• Ability to manage multiple workstreams and competing priorities while maintaining high attention to detail and delivery quality.

Responsibilities

• Conduct Operations impact assessments for new initiatives, including capacity, operating model impacts, business impacts, and regulatory considerations
• Lead end-to-end delivery of change initiatives from initiation through implementation, ensuring milestones, plans, and delivery artifacts are created and maintained
• Coordinate operational readiness for new product or process implementations, ensuring procedures, controls, training, and support models are in place before go-live
• Identify, track, and manage risks, issues, and dependencies, escalating appropriately to protect delivery outcomes
• Partner with stakeholders across Operations and Technology to align scope, timelines, and ownership across workstreams
• Collaborate with Legal, Compliance, Risk, and Controls partners to identify, assess, and address risk and regulatory exposure in a timely manner
• Communicate progress clearly through updates, forums, and working sessions, tailoring messages for different audiences
• Contribute to team priorities and continuous improvement initiatives, supporting a strong, inclusive team culture

Skills

Stakeholder management

Delivery of change initiatives

Operational impact assessments

Written and verbal communication

Project management

Change management

Tools

Jira and Confluence

Job description

Bring your delivery mindset and change leadership to a team that helps Operations evolve safely and efficiently. You will work across Operations, Technology, and business partners to translate strategy into practical execution. This role offers broad exposure to complex initiatives, senior stakeholders, and meaningful process and control improvements.

As an Operations Change Manager - Associate within the Operations Change Team, you will lead Operations-focused change delivery across the full change lifecycle. You will assess operational impacts, coordinate readiness activities, and drive execution from initiation through implementation. You will partner closely with stakeholders across Operations and Technology to remove roadblocks, manage risks, and ensure sustainable outcomes.

Job responsibilities

• Conduct Operations impact assessments for new initiatives, including capacity, operating model impacts, business impacts, and regulatory considerations
• Lead end-to-end delivery of change initiatives from initiation through implementation, ensuring milestones, plans, and delivery artifacts are created and maintained
• Coordinate operational readiness for new product or process implementations, ensuring procedures, controls, training, and support models are in place before go-live
• Identify, track, and manage risks, issues, and dependencies, escalating appropriately to protect delivery outcomes
• Partner with stakeholders across Operations and Technology to align scope, timelines, and ownership across workstreams
• Collaborate with Legal, Compliance, Risk, and Controls partners to identify, assess, and address risk and regulatory exposure in a timely manner
• Communicate progress clearly through updates, forums, and working sessions, tailoring messages for different audiences
• Contribute to team priorities and continuous improvement initiatives, supporting a strong, inclusive team culture

Required qualifications, capabilities and skills

• Relevant experience in business-side program or project management within a financial institution or equivalent experience
• Demonstrated experience delivering change across the full project lifecycle (initiation through implementation and stabilization)
• Proven ability to conduct operational impact assessments and translate requirements into executable plans
• Strong stakeholder management skills, with experience partnering across functions and levels, including senior leaders
• Ability to manage multiple workstreams and competing priorities while maintaining high attention to detail and delivery quality
• Strong written and verbal communication skills, including the ability to simplify complex topics for clear decision-making

Preferred qualifications, capabilities and skills

• Proficiency with Jira and Confluence (or similar delivery and documentation tools)
• Experience supporting operational readiness for new products, process launches, or operating model changes
• Familiarity with change management frameworks and structured approaches to adoption, training, and communications
• Experience working closely with risk, compliance, and control partners in regulated environments

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