Operations Change & Implementation Lead

Jobtailor; Peterborough; On-site; GBP 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking an experienced operations leader in the United Kingdom to bridge the gap between project and operational teams. You will drive rollout and training, ensuring new processes are smoothly integrated into business-as-usual operations.

Responsibilities include leading change management, developing rollout plans, and monitoring post-implementation performance to optimise service delivery. Strong analytical and organisational skills are essential for success.

Qualifications

• Previous experience in operations management, implementation, continuous improvement or project-led operational support within a logistics, distribution or eCommerce environment
• Strong change management and stakeholder engagement skills, with the ability to influence and communicate effectively at all levels of the business
• Proven experience delivering operational projects and embedding sustainable improvements within fast-paced environments
• Advanced analytical and problem-solving skills, including experience interpreting operational data and producing performance reporting
• Strong organisational skills, with the ability to manage multiple priorities, coordinate cross-functional activity and deliver results against tight deadlines

Responsibilities

• Act as the key link between project and operational teams, ensuring new processes, systems and initiatives are effectively transitioned into business-as-usual operations
• Lead implementation and change management activities across the operation, ensuring colleagues are engaged, informed and supported throughout the delivery process
• Develop and execute communication and rollout plans, ensuring all stakeholders understand upcoming changes, business impacts and operational requirements
• Drive operational readiness by coordinating training activities, supporting knowledge transfer and ensuring teams are fully equipped to adopt new ways of working
• Monitor post-implementation performance, analysing operational outputs and identifying opportunities to optimise processes, improve service delivery and maximise project benefits

Job description

Jobtailor is seeking an experienced operations leader in the United Kingdom to bridge the gap between project and operational teams. You will drive rollout and training, ensuring new processes are smoothly integrated into business-as-usual operations.

Responsibilities include leading change management, developing rollout plans, and monitoring post-implementation performance to optimise service delivery. Strong analytical and organisational skills are essential for success.