Operations Business Support & Safeguarding Officer

St Basils Charity Ltd; Birmingham; On-site; GBP 27,000 - 29,000; Full time

Job summary

St Basils Charity Ltd in Birmingham is seeking an Operations Business Support & Safeguarding Officer to provide comprehensive business and operational support across the organisation, working with managers, safeguarding leads and quality teams to ensure administration, regulatory compliance, data reporting and continuous service improvement.

As part of a Psychologically Informed Environment (PIE), you will contribute to safeguarding processes, maintain accurate records, monitor incidents,

Qualifications

• Excellent organisational and administrative skills.
• Experience supporting safeguarding or compliance processes.
• Ability to manage confidential information and produce reports.

Responsibilities

• Provide comprehensive business and operational support across the organisation.
• Support safeguarding processes and maintain accurate records.
• Monitor incidents and produce regular reports.
• Coordinate meetings and provide training on key digital systems.

Skills

Organisational skills

Safeguarding experience

Data reporting

Communication

Training/mentoring

Prioritisation

Tools

Microsoft Office

Job description

Operations Business Support & Safeguarding Officer

Grade Scale 6 Points 26-28: £27,016 - £28,821

37.5 hours per week

Join St Basils and Make a Difference

Are you an organised, proactive administrator with a passion for safeguarding and supporting young people? Do you enjoy improving processes, working with digital systems, and collaborating with teams to deliver high-quality services?

St Basils is looking for an Operations Business Support & Safeguarding Officer to join our Progression Directorate. This is an exciting opportunity to play a vital role in supporting operational excellence while helping to ensure the safety and wellbeing of young people experiencing homelessness.

As part of a Psychologically Informed Environment (PIE), you'll contribute to delivering high-quality administrative, safeguarding, and business support services that make a real difference.

About the Role

As the Operations Business Support & Safeguarding Officer, you will provide comprehensive business and operational support across the organisation. You will work closely with operational managers, safeguarding leads, and quality teams to ensure effective administration, regulatory compliance, data reporting, and continuous service improvement.

You will also play a key role in supporting safeguarding processes, maintaining accurate records, monitoring incidents, producing reports, coordinating meetings, and providing training on key digital systems.

About You

We're looking for someone who has:

• Excellent organisational and administrative skills.
• Experience supporting safeguarding or compliance processes.
• Strong attention to detail and the ability to manage confidential information.
• Experience producing reports and analysing data.
• Confidence using digital systems and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• The ability to prioritise a varied workload and meet deadlines.
• Experience delivering training or supporting colleagues with systems is desirable.
• A commitment to equality, diversity, inclusion, and safeguarding.

Experience working within housing, social care, education, health, or the voluntary sector would be advantageous but is not essential.

Why Join St Basils?

At St Basils, you'll become part of a passionate organisation dedicated to preventing youth homelessness and helping young people build brighter futures.

In return, we offer:

• Competitive salary.
• Generous annual leave.
• Pension scheme.
• Wellbeing support.
• Employee discounts.
• Ongoing training and professional development.
• A supportive team that celebrates success and supports one another.