Operations Assurance Lead: KPI & Compliance Champion

Lenvi; Cardiff; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Equiniti Pension Plan

Long Term Incentive Plan

Employee Assistance Programme

Discounts and cashback offers

Flexible Benefits

28 days holiday plus bank holidays

Equiniti ICON award vouchers

Job summary

A leading financial services company in Cardiff is looking for an Operations Assurance Specialist to ensure successful delivery of assurance processes. Responsibilities include leading assurance reviews, analyzing performance metrics, and providing support for performance improvement. Candidates should have experience in contact centre operations and an understanding of performance metrics within a mortgage servicing context. Competitive benefits and a commitment to diversity are offered.

Qualifications

• Experience with day-to-day contact centre operations.
• Understanding of performance metrics in mortgage servicing.
• Experience in an assurance role, particularly in regulated financial assets.

Responsibilities

• Lead assurance reviews of customer interactions.
• Analyse performance metrics and develop improvement plans.
• Provide support for performance improvement in adherence issues.

Skills

Analytical abilities

Problem-solving skills

Communication skills

Interpersonal skills

Job description

A leading financial services company in Cardiff is looking for an Operations Assurance Specialist to ensure successful delivery of assurance processes. Responsibilities include leading assurance reviews, analyzing performance metrics, and providing support for performance improvement. Candidates should have experience in contact centre operations and an understanding of performance metrics within a mortgage servicing context. Competitive benefits and a commitment to diversity are offered.