Operations Associate, Health

Hollybank Trustees Ltd; Greater London; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

25 days holiday and bank holidays

Hybrid working 3 days a week at office

Pension scheme contributions 4% of QBE

4-week sabbatical after 4 years

Volunteer days per year

Health cash plan

Life assurance 4x salary

Cycle to work scheme

Job summary

STRAT7 Incite Health in London seeks an Operations Associate to coordinate healthcare research projects across qualitative, quantitative and secondary methods. You’ll support fieldwork management, project setup and client communications with strong organisational skills and attention to detail.

This role involves coordinating with client teams, vendors and PV compliance, while managing proposals, budgets and project close activities. A hybrid work pattern is expected.

Qualifications

• Proven experience managing qualitative/quantitative fieldwork or as a project manager in healthcare market research.
• Excellent written and verbal communication with clients and partners.
• Meticulous attention to detail and highly organised.

Responsibilities

• Set up, coordinate and manage fieldwork and project activities end-to-end.
• Draft screeners, consents, discussion guides and templates for research.
• Liaise with third parties on fieldwork, recruitment and progress tracking.
• Ensure compliance with PV training and AE reporting as required.
• Monitor project budgets and inform accounts on invoicing schedules.
• Close projects with formal wrap-up and stakeholder sign-off.

Skills

Fieldwork management

Client communication

Organisational skills

Attention to detail

Team collaboration

Proactive problem solving

Stakeholder engagement

MS Office proficiency

Tools

Microsoft Word

PowerPoint

Excel

Job description

POSITION OVERVIEW

We are seeking an exceptional Operations Associate to join our STRAT7 Incite Health team in London. The role will coordinate diverse, client-facing projects across qualitative, quantitative and secondary research methodologies for pharmaceutical, medical device and medical technology companies. You'll bring foundational experience managing fieldwork or acting as project manager for healthcare research projects, combined with strong organisational skills, meticulous attention to detail, and a can‑do attitude. You will be fully integrated into account and project teams, providing mechanics support and administrative input whilst supporting compliance and contractual obligations. This is a core role spanning proposal, project and client account work.

KEY RESPONSIBILITIES

On projects, end‑to‑end support will be offered with set up, project coordination and fieldwork management, analysis management and project close. Main specifics include :

• Project set up and coordination: setting up client and partner SOWs, managing and updating our internal systems with key project information, organising internal/external meetings as appropriate, drafting weekly updates and/or attend weekly calls with client
• Research set up: drafting screeners, consents, writing discussion guide and other templates, setting up research platforms (e.g. online forums/ other)
• Fieldwork: liaison with and management of all third parties, monitoring recruitment and fieldwork progress and implementing remedial actions as required
• Compliance : liaising with client PV department as required, sourcing and supplying PV training, overseeing and monitoring AE reporting, managing client compliance platforms
• Budget management: monitoring project spend / budgeting across the project life cycle and communicating relevant information to accounts (PO, invoicing schedule)
• Project close: scheduling project close meetings/ closing out the project with relevant parties

On proposals, support will include:

Creating proposal costings (drafting specifications, liaising with suppliers, compiling internal costs/updating client cost sheets and platforms)

Creating proposal slides: sample, methodology, therapy area expertise, costs, timings, data etc

Inputting information into client‑specific templates or platforms (e.g. costing templates etc) – as required

SKILLS & ATTRIBUTES

• Proven experience managing quantitative and/or qualitative fieldwork or acting as a project manager within healthcare/pharmaceutical market research
• Excellent written and verbal communication skills, with ability to engage confidently with clients, colleagues, fieldwork partners and research participants
• Meticulous attention to detail with a consistent, accurate approach to work
• Highly organised with the ability to coordinate multiple workstreams and prioritise effectively
• Proactive and solution‑focused mindset; takes ownership of tasks and approaches challenges pragmatically
• Strong collaborative approach; works effectively as part of a team and demonstrates flexibility in supporting broader priorities
• Ability to remain calm and composed under pressure, with sound judgement in seeking support when required
• Empathetic approach to stakeholder engagement across all backgrounds and professional contexts
• Proficient in Microsoft Office applications (Word, PowerPoint, Excel)

BENEFITS

The role comes with a competitive salary and clear paths to promotion and to new opportunities. Benefits include:

• 25 days holiday plus UK bank holidays (Christmas closure – 3 days additional to entitlement – discretionary and non‑contractual leave)
• Flexible, hybrid working options – we expect you to be at the office 3 days a week
• A contributory group personal pension scheme, to which we contribute 4% of Qualified Banded earnings to each team member’s gross salary after an initial 3 months service
• 4‑week sabbatical after 4 years continuous service on top of 25 days holiday
• 2 volunteering paid days per year (under a formal program for a registered charity)
• A Health cash plan
• Life assurance scheme at 4 x salary
• Cycle to work scheme following successful completion of probation

RECRUITMENT

The cycle includes three interviews.

DICLOSURE

STRAT7 is an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for research. Our commitment to inclusivity is not just about race and gender identity, but also age, disability status, sexual orientation, religion and many other parts of one’s identity. All of our employee's points of view are key to our success, and inclusion is everyone's responsibility.