Operations Associate

Hays Business Support; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading banking institution in London as part of their Operations team, where you'll assist with various responsibilities ranging from compliance to managing procurement. This role requires strong communication and problem-solving skills, offering a competitive salary and numerous benefits including a 12.5% pension, medical and dental insurance, and additional perks.

Benefits

12.5% non-contributory pension

Life insurance coverage after 6 months

25 days holiday increasing with service

Medical insurance covering family members

Dental insurance

Disability insurance

Interest-free season ticket loan

Discounted gym membership

4 hours of wellbeing leave per month

Qualifications

• A-level education or relevant experience required.
• Proficiency in Microsoft Office is essential.
• Strong customer service orientation and effective communication skills.

Responsibilities

• Support daily operations within the Central Operations and Settlement Department.
• Manage procurement and compliance with health/safety standards.
• Liaise with banking operations and contribute to risk management.

Skills

Microsoft Office

Numerical Reasoning

Communication Skills

Customer Service

Problem Solving

Education

Educated to A-level standard

Job description

Your new company
This is a well-established banking institution headquartered in Asia, offering a broad range of financial services including retail and corporate banking, wealth management, and investment solutions. Founded in the early 20th century, it has played a key role in supporting banking and commercial development in the wider Asia-Pacific region. The bank serves both individual and business clients, providing tailored financial products and maintaining a strong commitment to customer service and regional economic growth. Recently, it became part of a larger banking group, continuing its operations within an expanded network. This role is situated in their head office in London.
Your new role
Your new position will be assisting with the Operations team made up of the Assistant Ops Manager, Head of central operations and settlement department. It will consist of the following:
Assist with a variety of daily responsibilities within the Operations Section of the Central Operations and Settlement Department, including:

• Supporting premises management and overseeing suppliers and outsourced services
• Managing procurement of office supplies and equipment
• Assisting with health and fire safety compliance
• Drafting and reviewing policies and procedures
• Participating in projects and providing relief cover as needed
• Handling banking operations administration and liaising with clearing banks
• Contributing to operational risk management efforts
• Providing backup support for the QA and Settlements teams as required

What you'll need to succeed
Essential Skills:

• Educated to at least A-level standard or relevant work experience
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong numerical reasoning skills
• Effective communicator, able to write reports, draft procedures, and interpret regulatory requirements
• Strong customer service orientation and commercial awareness
• Skilled relationship builder
• Understanding of risk and regulatory compliance in banking
• Adaptable, quick learner, self-motivated, and well-organized
• Good problem-solving abilities

Desirable Skills:

• Experience in facilities or premises administration
• Involvement in project work
• Knowledge of Health and Safety and Fire Safety legislation
• Previous experience in banking

Additional Skills:

• Work Quality and Productivity
• Initiative and Proactive Problem Solving
• Performance Under Pressure
• Risk Management and Compliance
• Professionalism and Ethical Conduct
• Communication and Interpersonal Skills
• Customer Service Excellence

What you'll get in return

• 12.5% non-contributory pension

• "Smart pensions" scheme for additional tax-efficient pension contributions

• Life insurance coverage after 6 months, up to 5 times your salary

• 25 days holiday, increasing to 30 days with length of service

• Medical insurance covering you, your spouse/partner, and dependent children, including international travel insurance for personal use

• Dental insurance

• Disability insurance in case of permanent disability

• Non-contractual discretionary bonus

• Interest-free season ticket loan available after probation

• Special leave options (e.g., birthday, marriage, study leave)

• Discounted retail vouchers

• Discounted gym membership

• Discounted health assessments

• Optical benefits

• Staff rates on foreign exchange

• Staff savings account

• 4 hours of wellbeing leave per month (equivalent to 6 days per year)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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