Operations Associate

Paid; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Pension

Job summary

Paid is seeking an Operations Associate to help build the operational foundations that enable rapid growth. You’ll work closely with the Head of Operations to implement AI-powered workflows, streamline processes, and support the office network in London, Barcelona, and San Francisco.

Ideal candidates have 1–3 years in Operations, enjoy building systems, and can manage multiple tasks with strong attention to detail. This role is based in London and requires working in the office five days a week.

Qualifications

• 1–3 years of experience in Operations or related roles.
• Experience building AI workflows or automations.
• Strong organisational skills and attention to detail.
• Ability to take ownership and drive improvements.
• Willingness to work 5 days/week in London.

Responsibilities

• Build AI-powered workflows and automations to reduce repetitive work.
• Help create and improve operating processes as Paid scales.
• Keep offices in London, Barcelona and San Francisco running smoothly (London onsite).
• Coordinate calendar support and light travel arrangements for executives.
• Maintain operational documentation and onboarding/offboarding processes.

Skills

AI workflows

Organisation

Ownership

Independent learning

Cross-functional teamwork

Tools

Automation tools

AI tools

Job description

Operations Associate at Paid

https://paid.ai/

London, UK (5 days/week in the office)

About Paid

At Paid, we're building the monetisation engine for AI.

As companies build AI products and AI agents, they face three fundamental questions:

• How much does my AI actually cost to run?

• How much value is it creating for my customers?

• How should I price and bill for it profitably?

Paid brings all of that together. We help companies track AI costs, measure the value their AI delivers, and price and bill AI profitably.

We're backed by some of the world's leading investors, including Lightspeed Ventures, Sequoia and EQT Ventures, and work with some of the most ambitious AI companies globally.

Why this role is different

This isn't a traditional Operations role.

You'll work directly with our Head of Operations, helping build the operational foundations that allow Paid to scale.

From AI automation and company building to finance, compliance, hiring and international expansion, you'll get exposure to almost every operational function inside a fast-growing startup.

You'll see how decisions are made, how problems are solved, and what it actually takes to build a company from the ground up.

If you're curious, love learning, and want a role where you'll grow incredibly quickly, you'll fit right in.

What you'll do

No two weeks will look the same.

You'll work directly with our Head of Operations and get involved wherever the business needs you most. Some of the things you'll work on include:

• Build AI-powered workflows and automations to eliminate repetitive work and help the business move faster.

• Help build the operational foundations of Paid—from creating new processes to improving existing ones as we scale.

• Keep our offices in London, Barcelona and San Francisco running smoothly (London in person, Barcelona and San Francisco remotely).

• Coordinate founder travel and provide light calendar support for our CEO when needed.

• Work closely with our external accountants to keep expense management and operational finance running smoothly.

• Support compliance initiatives, including preparing evidence for SOC 2 and maintaining operational documentation.

• Deliver a world-class onboarding experience for every new joiner, support offboarding, and coordinate visa and sponsorship processes.

• Organise team events and offsites that bring our global team together and strengthen our culture.

• Keep our internal documentation, databases and operational playbooks organised and up to date.

• Manage office equipment, supplies, snacks and everything else that keeps our offices running smoothly.

• Help manage company insurance and other operational vendors.

• Be the go-to person for helping the team with day-to-day operational questions.

• Take ownership of whatever the business needs next. Startups move fast, and so will you.

About you

We're much more interested in potential than ticking every box.

You'll probably be a great fit if you:

• Have 1–3 years of experience in Operations, Business Operations, People Operations, Executive Support, or a similar role.

• Have experience building AI workflows, automations or AI agents - and are constantly experimenting with the latest AI tools. (this one is important!)

• Love bringing structure to messy problems.

• Are incredibly organised and obsessed with the details.

• Naturally take ownership and enjoy making things better.

• Learn quickly and enjoy figuring things out independently.

• Can juggle multiple projects without dropping the ball.

• Enjoy working with people and helping teams succeed.

• Want to build, not just maintain.

Requirements

• Based in London or willing to relocate.

• Able to work 5 days per week from our London office.

• Eligible to work in the UK (or require sponsorship—we're happy to discuss this).

What we offer

• Competitive salary.

• 25 days holiday + bank holidays.

• Pension.

• A huge amount of ownership from day one.

• Work directly with our Head of Operations and gain exposure to almost every part of building and scaling a company.

• The opportunity to help shape how Paid operates as we grow.

Is this role for you?

You’ll thrive in this role if you're someone who gets excited by building, not just maintaining.

You’ll be trusted with real responsibility from day one, exposed to almost every operational function inside the business, and encouraged to solve problems that don't come with a playbook.

If your long-term ambition is to become a Head of Operations, Chief of Staff, COO—or even start your own company one day—this role will give you an incredible foundation.

If that excites you, we'd love to hear from you.