Operations Associate

Merlin; Chertsey; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

LEGO discount

Merlin Magic Pass tickets

Staff discount

Job summary

Merlin is seeking an Operations Associate for Thorpe Park Resort in Chertsey. You will support compliance, investigations and continuous improvement across the Operations team, ensuring safety and high standards for guests and staff.

You will work with Operations Specialists, maintaining documentation and driving improvements while supporting frontline teams and guest experiences in a fast-paced environment.

Qualifications

• Experience within theme park operations or similar.
• Knowledge of HSG-175 and compliance requirements.
• Experience creating and maintaining operational documentation and procedures.
• Strong communication and relationship-building skills across teams.
• Excellent organisational skills and attention to detail.
• Experience supporting investigations or employee relations processes.
• Proficiency in Microsoft Office applications.
• Proactive, solution-focused approach with passion for safety and improvement.

Responsibilities

• Support compliance & improvement initiatives across Thorpe Park Resort.
• Assist with investigations and employee relations processes.
• Maintain and update key operational documentation and procedures.
• Support frontline teams and operational experiences with escalation handling.
• Contribute to safety, efficiency and continuous improvement projects.

Skills

Theme park operations

HSG-175 knowledge

Operational documentation

Communication

Organisational skills

Investigations/ER support

Microsoft Office

Safety & continuous improvement

Tools

Microsoft Office

Job description

What you'll bring to the team

Operations Associate

Location: Thorpe Park, Chertsey, KT16 8PN

Contract Type: Fixed Term Contract, Until 1st October 2027

Join the team behind the thrills at Thorpe Park Resort! At Merlin, we create extraordinary experiences that bring people together through play. At Thorpe Park Resort, that means record-breaking rollercoasters, unforgettable events and incredible moments that keep guests coming back for more.

We are looking for an Operations Associate to join our Operations Compliance & Improvement Team. Working closely with our Operations Specialists, you'll play a key role in helping Thorpe Park Resort operate safely, efficiently and to the highest standards, supporting both our frontline teams and the experiences we create for our guests.

As an Operations Associate, you will play a key role in helping Thorpe Park Resort operate safely, efficiently and to the highest standards. You will support operational excellence across the Resort through compliance activities, investigations, operational support and continuous improvement initiatives. From facilitating Employee Relations processes and supporting operational teams with escalated issues, to maintaining key operational documentation and driving improvements in safety and efficiency, you'll be a trusted partner to frontline teams and an important contributor to delivering exceptional experiences for both guests and colleagues.

If you're passionate about people, enjoy solving problems, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you!

Qualifications & Experience

• Experience within theme park operations, operational management or a similar environment.
• Knowledge of HSG-175 and operational compliance requirements.
• Experience creating and maintaining operational documentation and procedures.
• Strong communication and relationship-building skills, with the confidence to work across a variety of teams.
• Excellent organisational skills and attention to detail.
• Experience supporting performance management, investigations or employee relations processes.
• Proficiency in Microsoft Office applications.
• A proactive, solution-focused approach with a passion for safety, continuous improvement and operational excellence.

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.80/Hr.