Operations Assistant – Flight Ops & Ground Handling

JET ASSIST AVIATION LTD; Belfast City District; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Company pension scheme

Free on-site staff parking

Uniform and PPE provided

Comprehensive training (airside safety

GSE and operational training

Job summary

Jet Assist Ltd (SERE Aviation Group) in Belfast operates across Belfast International and Belfast City airports, recruiting for a full-time Operations Assistant. You will support flight watch, coordination, and ground handling for VIP, medical, and corporate aircraft.

The role requires a valid UK/EU driving licence, strong customer service, and the ability to work rotating 24/7 shifts. Full training, uniform, PPE, and staff parking are provided.

Qualifications

• Minimum 5 GCSEs (English and Mathematics required).
• Full, valid UK/EU driving licence with up to six penalty points.
• Proven track record in customer service and strong communication.
• Ability to work outdoors in all weather and on rotating shifts.
• Familiarity with IT systems and basic office software.

Responsibilities

• Maintain flight watch across scheduled, live and ad-hoc movements.
• Coordinate air traffic slots and regulatory notices (METAR/TAF/NOTAM).
• Process PPR requests, in-flight catering orders, and billing docs.
• Marshall aircraft and operate GSE safely; manage passenger handling.

Skills

Customer service

Verbal & written communication

Teamwork

Safety awareness

IT systems

Education

5 GCSEs including English & Mathematics

Tools

Spreadsheets

Word processing

Dispatch software

Email

Job description

Company: Jet Assist Ltd (SERE Aviation Group)

Location: Business Jet Centre / Delta Apron, Belfast International Airport (BFS / EGAA) and Belfast City Airport (BCA / EGAC)

Position Type: Full-Time, Permanent

Remuneration: £28,800 Basic per annum (OTE up to £36,000 including overtime, call-out allowances, and out-of-hours enhancements)

Shift Pattern: Rotating 24/7 roster (Early, Late, and On-Call Night Shift)

About the Group

• Jet Assist Ltd: Premium Fixed-Base Operator (FBO) and dedicated handling agent delivering end-to-end ground support for VIP, corporate, and aeromedical aviation at Belfast International Airport and Belfast City Airport.


• 247 Aviation Ltd: Specialist Air Operator Certificate (AOC) holder delivering dedicated 24/7 aeromedical evacuation, critical organ transplant logistics, and bespoke private charter operations across the UK, Europe, and beyond.


• 247 Aircraft Maintenance Ltd: Our newly launching Part 145 maintenance organisation based at Belfast International Airport, delivering comprehensive Base and Line maintenance, AOG support, and engineering solutions for executive and business aircraft.

The Opportunity

As our aviation group continues to grow and we secure significant new long-term contracts across our handling, aeromedical, and engineering divisions, Jet Assist is expanding its operational workforce. We are recruiting Operations Assistants to join our team at the Business Jet Centre.

Key Responsibilities

Flight Operations & Coordination

• Maintain an active flight watch across all scheduled, live, and ad-hoc VIP, medical, and corporate aircraft movements.


• Monitor air traffic slot allocations and flow management via Eurocontrol (CFMU / NMOC).


• Interpret and brief aviation weather reports and regulatory notices (METARs, TAFs, NOTAMs, SNOWTAMs).


• Process prior permission required (PPR) requests, handling confirmations, into-plane fuel orders, and bespoke in-flight catering.


• Maintain the live operations board, flight logs, and billing documentation with high accuracy.

Ramp & Ground Handling Operations

• Marshall arriving and departing aircraft safely on the business aviation apron.


• Operate ground support equipment (GSE), towing equipment, and airside service vehicles in strict accordance with safety SOPs.


• Deliver turnkey aircraft turnaround services, including baggage handling, into-plane fuelling support, potable water servicing, toilet servicing, and cabin valeting.


• Coordinate VIP passenger, aeromedical team, and flight crew handling, facilitating smooth customs/border clearance and executive lounge hospitality.

Candidate Profile

• Minimum 5 GCSEs (Grade C / 4 or above) including English and Mathematics (or equivalent).


• Full, valid UK/EU driving licence with a maximum of six (6) active penalty points and no active driving bans/disqualifications (subject to company insurance approval and eligibility to obtain an airport Airside Driving Permit).


• Physical capability to work outdoors in all weather conditions and perform manual handling tasks (baggage loading, GSE hookup).


• Proven track record in professional customer service with strong verbal and written communication skills.


• Proficient in standard IT systems (spreadsheets, word processing, email, and dispatch software).


• High standard of safety awareness, composure under pressure, and collaborative teamwork.


• Clear criminal record check (AccessNI / Basic DBS) and a fully verifiable 5-year employment/education history to secure an airside security pass.


• Full flexibility to work rotating 24/7 shift rosters, including early mornings, nights, weekends, and on-call periods.


• Previous experience within an airside, FBO, ground-handling, or airline operations environment.


• Familiarity with operational flight management software, CFMU/NOP systems, or apron GSE operations.


• Practical understanding of UK CAA / EASA operational and airside security regulations.


• Competitive base salary (£28,800) with overtime, night enhancements, and call-out premiums (OTE £36,000).


• Company pension scheme.


• Full company uniform and personal protective equipment (PPE) provided.


• Comprehensive airside safety, GSE, and operational training.


• Free on-site staff parking at Belfast International Airport.

Closing Date: Friday, 18 September 2026 at 17:00. (Early applications are strongly encouraged, as interviews will be conducted on a rolling basis).