Operations Assistant

Serco; Oxford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading leisure provider in Oxford is seeking an Ice Operations Assistant to ensure customer safety and high service standards at the ice rink. The role involves supervising activities, maintaining cleanliness, and providing excellent customer service. The ideal candidate will have a passion for winter sports and experience in a busy leisure environment. Join a dedicated team and enjoy excellent development opportunities along with perks like free gym membership.

Benefits

Free gym membership

6% employer matched pension contribution

21 days annual leave + Public Holidays

Life assurance up to 2x base salary

Free safeguarding training and DBS check

Excellent Development and Training Opportunities

Qualifications

• Experience in a busy leisure environment.
• Experience dealing with high volumes of customers.

Responsibilities

• Supervise Ice Rink and dry-side activities for customer safety.
• Maintain cleanliness and set up equipment for activities.
• Monitor customer use and ensure safety practices.

Skills

Customer Service

Ice Skating

First Aid

Job description

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Working Hours:37 hours per week covering a mixture of shifts including every other weekend.

Salary:£25,662.00 per annum + Excellent benefits

Here at Oxford Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Ice Operations Assistant to join our team.

The Ice Operations Assistant’s role is to work within the centre, ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities including stewarding the ice Rink sessions, maintaining high standards of cleanliness and the safe handling and set up of equipment.

The Ice Operations Assistant will work on a rolling 2 week shift basis, working earlies, lates, weekends and bank holidays. Ice Operations Assistants will report directly to the Duty Manager.

Key accountabilities

• Provide supervision of Ice Rink to ensure customer safety at all times, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring
• Provide supervision of dry-side activities to ensure customer safety at all times, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring
• Ensure equipment is set up in order to meet the needs of the programmed activities
• Undertake cleaning tasks as required, to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas such as changing rooms, health suite and toilets
• Monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appropriate
• Maintain high levels of customer service at all times
• Maintain a full product knowledge of the services and activities available at the centre
• Attend training sessions in order to demonstrate competency and maintain standards
• Follow the processes laid down in the SMS (Serco Management System), in particular, the Ice Normal Operating, Ice Emergency and Centre Emergencies Procedures
• Consistently and actively apply good housekeeping principles, such as turning off lights and equipment when not in use, in order to contribute to our strategy, to reduce utility consumption and carbon footprint.
• Undertake any other duties as required, as directed by the Duty Manager

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership for you and a family member across our fantastic leisure centres!

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About you

The Ice Operations Assistant will be required to complete a skate test so must be able to Ice Skate

A first aid at work qualification is also desirable but training will be provided.

The Ice Operations Assistant will be required to complete Ice Cuts so a driving licence is required.

A passion for Winter sports is welcomed.

If you feel like you meet the above criteria and are looking for a new and challenging and varied role, please apply today.

Experience of working in a busy leisure environment

Experience in dealing with high volumes of customers, adults and children

Post holder shall wear designated uniform provided when on duty and follow appropriate code of appearance in this respect .

Why Serco

Meaningful and vital work:Working within Leisure means that you’ll play a critical role in ensuring thatthe communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environmentto stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression.So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all theopportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome thosewho take similar pride in their work.

What we offer

• Free membership at the Centreplus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• 21days annual leave + Public Holidays (Pro rata for part time)
• Life assurance up to 2x base salary
• For all Leisure benefits please see link below

  Employee Benefits (moreleisure.com)

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.