Operations Assistant

Marsh & McLennan Companies; Norwich; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the advisory sector is seeking an Operations Assistant in Norwich to provide administrative support within their Advisory Operations team. This hybrid role involves processing invoices, preparing contracts, and facilitating various internal queries while offering the opportunity for professional development and growth.

Benefits

Professional development opportunities

Support for relevant qualifications

Inclusive company culture

Qualifications

• Excellent written and verbal communication skills.
• Good desktop PC skills, especially with Microsoft Office.
• Ability to manage workload while meeting service levels.

Responsibilities

• Provide administrative support for delivery colleagues.
• Process work with accuracy, following defined processes.
• Assist with ad-hoc requests and project-related activities.

Skills

Communication

Attention to detail

Time management

Proactive attitude

Education

Good level of education, especially strong proficiency with English and Maths

Qualifications in relevant or similar fields (e.g. CertCII , CertRBCB)

Tools

Microsoft Office

Job description

Company:Marsh

Description:

We are seeking a talented individual to join our Advisory Operations team at Marsh. This role will be based in Norwich.

Please note, this will be a hybrid role with three days a week in the office expected per week , however full office attendance will be required during the initial onboarding period.

The Role: Operations Assistant

• Operations Assistants sit within the Advisory Ops team based in Norwich and provide front-line administrative support to delivery and sales colleagues within the Marsh Advisory practice .
• The day-to--day job role involves processing invoice requests, preparation of sales contracts and administration of the Marsh Advisory time tracking system , as well as assisting colleagues with a wide variety of internal queries.
• Whilst a background within a similar role would be ideal, we would also welcome applications from entry level candidates who have the right attitude and transferrable skill set.

What can you expect?

• The successful candidate will be involved in building strong working relationships with a variety of key stakeholders across the Marsh business .
• Infrequent client contact will be required, however this is primarily an internally-focused role .
• You will have the opportunity to work as part of a close-knit team, where you will be able to work with a high degree of autonomy and play a strong role in various critical processes .
• You will have the opportunity to identify areas for process improvement and implement accordingly, with the support of your Line Manager.
• There is also room for growth within the role, to expand on key tasks and responsibilities as part of owning and operating processes
• Marsh will also support with professional development in relevant areas, including funding appropriate qualifications

We will rely on you to:

• Provide administrative support for delivery colleagues within Marsh Advisory , both directly on requests and by performing routine administration tasks
• Process work assigned with accuracy and diligence, making sure to follow defined processes and making referrals and inquiries as appropriate to ensure work is processed right first time
• Take account of and keep up to date with changing compliance and procedural requirements
• Communicate with office leader/office leadership group and other consultants to ensure client satisfaction with office support service levels.
• Assist with ad hoc firm requests or project related activities from time to time
  

What you need to have:

• Excellent written and verbal communication skills
• The ability to work to set procedures within a strongly process - driven environment
• The capability to manage your own workload while meeting agreed service levels and responding to changing priorities
• Good level o f e ducation , especially strong proficiency with English and Maths
• Good desktop PC skills, with the ability to pick up new systems quickly
• Good working knowledge of Microsoft Office, especially Excel
• Excellent attention to detail and visual accuracy skills , with a “right first time” mindset
• A proactive, “ can do ” attitude and strong work ethic
• The flexibility to travel to our London office, on occasion

What makes you stand out:

• Experience of working in a corporate environment within the f inancial s ervices sector ( b anking, i nsurance, p ensions etc ) , ideally in a role focused on administration or finance
• Qualifications in relevant or similar fields (e.g. CertCII , CertRBCB )

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail]. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.