Operations Assistant

Clearwater People Solutions; London Borough of Enfield; On-site; GBP 21,000 - 32,000; Full time

Job summary

Clearwater People Solutions Ltd's client, an established and fast-growing electrical company, is seeking an Operations Assistant to join the operations team. You will manage daily schedules for 15 engineers, coordinate email bookings, and optimise travel routes across London to minimise downtime.

The role requires strong organisational and communication skills, experience in scheduling, and proficiency with Microsoft Office.

Qualifications

• Experience in coordination or scheduling roles.
• Proficiency with Microsoft Office Suite.
• Excellent communication and organisational skills required.

Responsibilities

• Email management: handle and prioritise a high volume of bookings.
• Scheduling and coordination of 15 mobile engineers across London using postcode knowledge.
• Liaise with engineers, clients and stakeholders for timely updates.
• Prepare and oversee daily timetables for engineers.
• Direct emails or booking requests to the appropriate department.
• Provide administrative support to the operations team, including record-keeping and reporting.
• Assist in streamlining operational processes to enhance efficiency.

Skills

Organisational skills

Multitasking

Coordination / Scheduling

Communication skills

Microsoft Office proficiency

Travel planning

Tools

Microsoft Office Suite

Scheduling software

Job description

Our client, an established and fast-growing electrical company, is currently recruiting an Operations Assistant to join their operations team on a permanent basis. The Operations Assistant will be responsible for playing a pivotal role in managing the daily schedules of our engineers, coordinating email bookings and optimising travel routes to minimise downtime.

Key Responsibilities for the Operations Assistant:

• Email Management: Handle and prioritise a high volume of booking requests, ensuring all inquiries are addressed promptly and professionally.
• Scheduling and Coordination: Allocate jobs effectively to a team of 15 mobile engineers, optimising travel routes across London using postcode knowledge.
• Communication: Liaise with engineers, clients, and other stakeholders to ensure timely updates and resolutions.
• Timetable Management: Prepare and oversee daily timetables for engineers, ensuring they are equipped for the day ahead.
• Forwarding Tasks: Direct emails or booking requests to the appropriate department or individual when necessary.
• Operational Support: Provide administrative support to the operations team, including record-keeping, reporting, and tracking job progress.
• Process Optimisation: Assist in streamlining operational processes to enhance efficiency and client satisfaction.

Skills Required for the Operations Assistant:

• Strong organisational and multitasking skills with the ability to manage a high workload.
• Previous experience within a coordination or scheduling role is desired
• Proficiency in Microsoft Office Suite and scheduling software
• Strong communication skills