Operations Assistant

JR United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player seeks a detail-oriented individual to join their centralised payment control team. This role involves managing client payments, ensuring accurate documentation, and supporting transaction processing across various departments. The ideal candidate will thrive in a dynamic environment, showcasing their expertise in customer service and transaction lifecycle management. With a commitment to transparency and fairness, this organization offers an attractive benefits package and fosters a supportive workplace culture. If you are ready to make a meaningful impact in the financial sector, this opportunity is perfect for you.

Benefits

25 days holiday entitlement

Pension plan

Private medical insurance

Income protection

Life assurance

Employee referral bonus

Qualifications

• Experience in a Customer Service/Back-office environment within a Financial institution.
• Good understanding of BTL/HPP transaction processing.

Responsibilities

• Responsible for documentation, administration, and reconciliation of client payments.
• Daily posting in core banking systems of Non-DD & DD income breakdown.

Skills

Customer Service Experience

BTL/HPP Transaction Processing

Transaction Lifecycle Management

Effective Communication Skills

Job description

Responsible for all documentation, administration, and reconciliation to support the daily review, identification & posting of client payments related to BTL/HPP business.

The role holder will be part of the centralised payment control team for processing payments originating from Treasury, Real Estate, Commercial Finance and BTL/HPP transactions.

Role Duties

• Download daily Raw statements from correspondent bank online portal.
• Create Spreadsheets using RAW data for Direct Debit & Non-DD accounts.
• Review transactions from Non-DD account. Identify Valuation and Retention fees and update CS fee spreadsheet. Pass entries in core banking system to reflect receipt.
• Identify customer payments and update client record in core banking system.
• Ensure external counterpart designated transactions are identified and noted on the correspondent bank Non-DD account master transaction log.
• Identify Capital repayments and check against Overpayments spreadsheet before posting transaction in core banking systems. Any discrepancies are noted and communicated to Customer Services for additional information.
• Identify Redemption amounts and check against Redemption spreadsheet. Enter transaction details in core banking systems ensuring correct underlying GL account used.
• Daily posting in core banking systems of Non-DD & DD income breakdown, utilising reports to include external counterpart designated account GL postings.

Required Skills

• Experience in a Customer Service/Back-office environment within a Financial institution
• Able to demonstrate a good understanding of BTL/HPP transaction processing.
• Able to demonstrate a good understanding of transaction lifecycle management; know the principles of ‘four eyes’ control and be fully risk aware.
• Effective communication skills, comfortable with dealing with employees at all levels and be able to build cross divisional relationships.

About Us

Gatehouse Bank was established in 2007. With offices based in London, Birmingham, Milton Keynes and Wilmslow, we’re one of the fastest growing banks of our kind in the UK. We are a British, Shariah-compliant bank and follow a set of principles which promote fair play. Our products are transparent, fair and socially responsible.

We offer highly attractive reward package; the typical benefits include:

• 25 days holiday entitlement increasing with service
• Pension plan
• Private medical insurance
• Income protection
• Life assurance
• Employee referral bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.