Operations Assistant

The Royal Parks; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking Operations Assistants to enhance visitor experiences in London's iconic parks. This role offers a unique opportunity to work in beautiful natural settings while ensuring the safety and enjoyment of guests using water facilities. With flexible hours and a commitment to employee development, you’ll be part of a dedicated team focused on creating unforgettable moments for visitors. If you’re passionate about customer service and ready for a fun summer role, this is the perfect opportunity for you!

Benefits

26 days' annual leave

Employee assistance programme

Learning and development opportunities

Open Water Lifeguard qualification (funded)

Qualifications

• Ability to deliver great customer experiences.
• Friendly and helpful demeanor.

Responsibilities

• Assist public with lido and boating facilities.
• Set up and close down facilities.
• Clean and maintain equipment.

Skills

Customer Service

Safety Awareness

Quick Learner

Job description

Operations Assistant
London, W2

The Organisation

The Royal Parks (TRP) manages over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for a number of Operations Assistants to join us with an immediate start date until October 2025, working up to 40 hours per week.

The Benefits

- Hourly rate of £13.85 per hour
- 26 days' annual leave (pro rata for part-time) plus public holidays
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities

If you’re looking for summer work and are passionate about crafting excellent customer experiences, this is an unmissable opportunity to step into a fun, unique role with our committed organisation.

Surrounded by London’s beautiful, natural and historic green spaces, you’ll have the chance to contribute to the seamless operation of the city's most iconic open-water swimming and boating spots, creating unforgettable experiences for our visitors!

So, if you're ready to make a splash in a fantastic summer role, dive in and apply today!

The Role

As an Operations Assistant, you’ll be helping members of the public have a fun, safe time using the lakes and water facilities across Hyde Park and The Regents Park.

You’ll be assisting people to use the lido and boating facilities, focusing on safety and delivering great experiences.

Specifically, your role will involve:

- Setting up and closing down facilities
- Helping prepare for activities and events
- Cleaning and maintaining equipment
- Completing minor repairs on equipment

Please note, if you are interested in being upskilled to a Lifeguard, this would definitely be an option and we would put you forward for an Open Water Lifeguard (OWL) qualification, fully funded by TRP.

About You

To be considered as an Operations Assistant, you will need:

- The ability to deliver great customer experiences
- The ability to pick up and learn new information quickly
- A friendly, helpful demeanour

Other organisations may call this role Customer Assistant, Leisure Facilities Assistant, Leisure Assistant, Pool Attendant, or Visitor Assistant.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.

So, if you are interested in this unique opportunity as an Operations Assistant, please apply via the button shown.

Please note that we will be interviewing candidates on a rolling basis and therefore we may close this vacancy earlier than the advertised closing date if the posts are filled.