Operations Assistant

Project Merchandise | Certified B Corp ™; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

32 days holiday

Westfield Health cash plan

Auto-enrol pension plan with company 3

3% employer pension match

Job summary

Project Merchandise is seeking an Operations Assistant to manage client orders from start to finish and support Finance and Sales with administrative tasks. The role emphasises sustainability, efficiency, and strong customer service.

You will handle order progress updates, communicate with clients, and coordinate with suppliers to ensure on-time delivery while maintaining webstore stock and product launches. Training opportunities and a dynamic startup culture await.

Qualifications

• Experience in customer service and/or production management.
• Interest in sustainability issues.
• Strong organisational and multitasking skills.
• Proficiency in Excel.
• Bias to action in a startup environment.
• Willingness to learn and become an industry expert.

Responsibilities

• Process client orders from start to finish.
• Provide support to Finance and Sales with admin tasks.
• Manage customer webstores and monitor stock levels.
• Liaise with suppliers to ensure timely delivery.

Skills

Customer service

Production management

Excel

Organisational skills

Proactive attitude

Job description

Job Location: Hybrid, with 1 day a week in central London

Hours: 08:30 – 17:00

About Project Merchandise: Project Merchandise was founded to help brands incorporate sustainable branded merchandise into their campaigns. We believe greener merch is better merch, so we source only the most eco-friendly branded products. To lessen the impact of branding, all items are curated based upon a set of responsible values.

These philosophies are the kind of thinking that helped us become a B Corp, part of a network committed to using business as a force for good.

We’re making an impact and growing fast as a result. We’re now looking for an Operations Assistant who wants to do the same.

This is an opportunity to join a dynamic, disruptive business with big ambitions, and to be a part of its early expansion. The role will give the successful applicant the chance to develop their skills and to progress as the business continues its growth.

Job Overview

The Operations Assistant will be responsible for processing and managing client orders from start to finish. In addition, they will also provide support to the Finance and Sales functions with administrative tasks.

What You’ll Do

Client Orders

• Process client orders.
• Obtain artwork proof approval from clients.
• Keep clients up to date on order progress - communicating effectively and efficiently via phone and email to maintain relationships.
• Answer any questions from clients about their orders.
• Liaise with suppliers to ensure orders are delivered in a timely manner.
• Resolve any non-conformances swiftly and effectively.
• Be responsible for managing customer webstores by monitoring stock levels, adding new products when requested and arranging deliveries.

Finance Support

• Upload supplier invoices onto Xero.
• Make sure supplier invoices match purchase orders and work with Sales and Production team colleagues to resolve any differences.
• Raise and send customer invoices
• Add new customer and supplier details onto Xero.

Additional Responsibilities

• Complete BPMA Level 1 training.

What You’ll Need

• Experience in customer service and / or production management
• An interest in or working knowledge of sustainability issues
• Strong organisational and multitasking skills
• Proficiency in Excel
• A proactive and upbeat attitude
• The drive and ability to perform under tight deadlines
• A startup mentality with a bias to action and the ability to thrive in a fast-paced environment
• Willingness to learn and become an industry expert

Company Benefits

• 32 days holiday (including bank holidays)
• Westfield Health cash plan for everyday healthcare
• Auto-enrol pension plan with company matching up to 3%

Project Merchandise is dedicated to building a culturally diverse workforce and is committed to equality of opportunity. We welcome applications from all individuals, regardless of background, opposing the discrimination of any employee or job applicant on the grounds of any protected characteristic.