Operations Assistant

The Royal Parks; Greater London; Hybrid; GBP 25,000 - 30,000; Part time

Benefits offered by this job

26 days annual leave

Pension scheme

Private medical insurance

Healthcare cash plan

Employee assistance programme

Learning and development opportunities

Cycle to work scheme

Job summary

The Royal Parks is seeking an Operations Assistant on a 6-month fixed term contract, 28 hours per week, including at least one weekend day, based at Hyde Park and The Regent's Park Tennis venues.

Salary £27,706 per annum (pro rata for part-time), with benefits including 26 days’ leave, pension, private medical insurance and learning opportunities. You will be at the heart of visitor-facing operations in a vibrant outdoor setting.

Qualifications

• Excellent customer service and ability to manage resources to ensure smooth operations and great customer experience.
• Proficient in MS Outlook, Word and basic Excel.
• Strong communication and organisational skills.

Responsibilities

• Support a seamless customer journey at the Hyde Park and The Regent's Park Tennis venues.
• Respond to enquiries, process bookings and escalate complaints when needed.
• Promote safe, well-managed venues and support day-to-day operations.

Skills

Customer service

Communication

Organisation

Tools

MS Outlook

MS Word

Excel

Job description

Duration of contract (if relevant) 6-month fixed term contract Location ///trips.care.large Region Courts & Pitches at Hyde & Greenwich Salary £27,706 per annum, full time equivalent (pro rata for part-time and fixed term) Vacancy Type Part Time Application Deadline Tuesday, October 20, 2026 Job Profile Job Profile document
About us

This vacancy closes at 11:45 pm on the advertised closing date. Applications received after this time will not be considered

About Us

The Royal Parks (TRP) is a charity that manages over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year.

We are now looking for an Operations Assistant to join us on a full-time, fixed term basis until 30th April 2027, working 28 hours per week, including at least one weekend day per week.

The Benefits

• Salary of £27,706per annumfull time equivalent (pro rata for part-time and fixed term)-£14.80 per hour
• 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata)
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme

This is a fantastic opportunity for a customer-focused individual to join our thriving organisation.

You’ll enjoy a role that puts you right at the heart of vibrant, outdoor venues, building confidence, customer service expertise, and operational skills in a fast-paced, public-facing environment where no two days feel the same.

Just as you support our lovely customers, we will support you with a welcoming team culture, ongoing learning opportunities, and the encouragement to grow your confidence and capabilities in a role where you’re truly valued.

The Role

As our Operations Assistant, you will support a seamless customer journey at the Hyde Park and The Regents Park Tennis venues, from arrival through to departure.

Acting as a first point of contact, you’ll engage with customers across our facilities, responding to enquiries, encouraging repeat bookings, and escalating complaints when needed, while consistently delivering a high standard of customer service.

You’ll also help maintain safe, well-managed venues by promoting positive customer behaviour, managing expectations around court usage, and supporting the procedures that keep day-to-day operations running smoothly.

Additionally, you will:

• Provide information about the surrounding park environment
• Process bookings for all visitors
• Handle tenders in line with financial policies
• Support the preparation of areas for activities and events
• Attend team briefings
• Follow safeguarding guidelines for children and adults at risk

About You

To be considered as an Operations Assistant, you will need:

• Excellent customer service skills and the ability to manage customers and resources to achieve smooth operations and a great customer experience
• Computer literacy, with the ability to use a variety of systems and MS Outlook, Word and basic Excel
• Excellent communication skills, along with the ability to effectively communicate with a range of audiences
• Organisation skills, with the ability to prioritise tasks simultaneously and perform effectively under pressure

We want to put everyone in the best possible position to succeed so if you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

For more information, view our Corporate Strategy (2022-2027) here: Corporate-Strategy-2022-27.pdf

Find out more about our values here: Our Values, Our Behaviours

Maps: The Map of Hyde Park | The Royal Parks

Tips before applying

• This vacancy closes at 11:45 pm on the advertised closing date. Applications received after this time will not be considered
• Save down each section so you don’t loose your completed sections
• Use the STAR method (Situation, Task, Action and Result) to answer the criteria
• Explain how and why you can do a certain responsibility
• Use the job description to help you frame your answers
• Don’t answer just ‘yes’ or ‘no’ to a criteria selection
• Use specific experiences to reflect your role

Reasonable adjustments

We’ve included some examples of the kind of adjustments we can make below, so you can see how we’re supporting others. These are just a few of the ways we can help, so please still get in touch even if the following aren’t relevant for you.You can contact usand we’ll be in touch as soon as we can.

Support with written materials

We understand that you might need to see the interview questions in advance, for a number of reasons. We’re always open to discussing with you if this could be an adjustment which would help. We can provide written questions in the interview itself and if you have a written assessment to take, then we can allow you extra time, if you need it.

Audio assistance

For interviews online all the audio is subtitled and can be automatically captioned.

Adapting settings for mobility issues

For anyone with mobility issues, if you let us know ahead of time, we’ll work to ensure your interview/assessments are held in spaces that are accessible.

If your interview is at one of our properties and an unpaved path might cause you discomfort or difficulties, we’ll aim to provide you with access to a paved path on the property.

If you have any other questions about the interview, please ask us and we’ll do what we can to make an adjustment.

Safeguarding Notice

The Royal Parks is committed to safeguarding and promoting the welfare of children, young people and adults at risk fromharm, and expects all staff and volunteers to share this commitment and follow the organisation’s policies and procedures. The Royal Parks provides an awareness training programme on Safeguarding for all staff, and further in-depth training for those working with children, young people or adults who may be at risk of harm.