Operations Assistant

Itc UK; Bristol; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading travel company is looking for an Operations Assistant to ensure accurate booking processing and quality control. This full-time role offers flexible working with hybrid opportunities, a competitive holiday allowance, and ongoing training. If you're detail-oriented and passionate about travel, this position could be your gateway to making unforgettable experiences.

Benefits

Holiday allowance starting at 25 days

Hybrid and flexible working opportunities

Ongoing training and development

Access to discounts on holidays

Enhanced family-friendly benefits

Qualifications

• Expérience dans un rôle administratif ou opérationnel.
• Capacité à gérer plusieurs tâches et priorités.
• Des compétences en communication de haut niveau sont essentielles.

Responsibilities

• Process bookings ensuring accuracy and quality control standards.
• Liaise with suppliers and clients to support sales.
• Compile and prepare travel documents.

Skills

Attention to Detail

Communication

Client Liaison

Job description

As an Operations Assistant, you’ll play a vital role in ensuring every element of a booking is accurate, and all travel documents are prepared and dispatched on time—whether for an Arctic adventure in Norway or a tropical escape to Borneo. This is your chance to work behind the scenes and help deliver seamless, unforgettable travel experiences.

Job Purpose

To support the Sales and Client Services teams with administrative, operational, and service tasks. You will quality-check bookings and documentation, liaise with suppliers, and ensure all travel arrangements are accurate, timely, and tailored to client needs.

Job Description:

• Process bookings with attention to detail, ensuring timelines, accuracy, and quality control standards are met. Identify and resolve discrepancies. Liaise with suppliers and clients as required by the sales/client services teams.
• Communicate with suppliers and clients to support the sales and client services process.
• Handle minor schedule changes, inform clients, and update bookings accordingly.
• Compile travel documents such as itineraries, vouchers, invoices, confirmations, ATOL certificates, and guidance notes.
• Maintain up-to-date records of customer preferences (e.g., dietary needs, allergies) and share this information with suppliers.

This role is full-time, working Monday – Friday, 9:00 am – 5:30 pm, based in the Bristol office. Hybrid working is available, with a minimum of two days in the office per week.

Benefits include:

• Holiday allowance starting at 25 days plus bank holidays, increasing with length of service
• Hybrid and flexible working opportunities
• Ongoing training and development, including overseas educational trips
• Access to discounts and offers on holidays
• Enhanced family-friendly benefits

We value our culture; learn more in our Culture Deck.

How to Apply

If you have the experience, attitude, and passion to make a difference, please apply below.

Regent has been pioneering off-the-beaten-track adventures since 1970, creating tours with unique travel experiences curated by a knowledgeable team. We operate ethically and responsibly, allowing clients to make positive contributions to the places they visit.

Explore some destinations from our portfolio:

Our commitment is to fulfill and exceed our clients' dreams and desires.

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Our values are: Brave and Ambitious, Take Ownership and Unite to Win, Passionate and Caring, Curious and Forward Thinking. How would you demonstrate these at ITC? *

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