Operations and Service Delivery Lead, IRIS RECRUITMENT

Guardian Jobs; London; On-site; GBP 50,000 - 53,000; Full time

Job summary

A leading organization in education is seeking an Operations and Service Delivery Lead to manage a dynamic team and oversee multiple projects. This role involves collaboration with various internal departments and requires strong leadership, communication, and organizational skills. The successful candidate will ensure high-quality service delivery and effective budget management.

Qualifications

• Line management experience with ability to lead and motivate staff.
• Strong communication and writing skills.
• Experience managing multiple complex workstreams and events.

Responsibilities

• Leading a busy team delivering education coordination and library services.
• Providing excellent customer service to learners, faculty, and commissioners.
• Managing budgets and operational accounts in collaboration with finance.

Skills

Leadership

Communication

Organizational Skills

Customer Service

Budget Management

Job description

Operations and Service Delivery Lead, IRIS RECRUITMENT

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Operations and Service Delivery Lead, IRIS RECRUITMENT

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£50,016 – £53,000

An exciting opportunity is available for a dynamic individual with a passion for providing excellent customer service and event management. The Education Directorate at the RCP is looking for an operations and service-delivery lead with the ability to lead a team and manage multiple complex workstreams, to join them in the Business development and education support team.

Location: London

Salary: £50,016 – £53,000

The Education directorate delivers a wide range of educational programmes for doctors of all grades. The portfolio includes workshops, RCP accredited programmes, online courses, podcasts, and Masters programmes in partnership with universities.

We have a broad portfolio covering topics such as teaching, assessment, feedback, supervision, and communication skills. The directorate has a team of educationalists, education coordinators, and librarians supporting these programmes.

About The Role

You will work closely with internal colleagues such as educationalists, project managers, and administrators, as well as finance, IT, HR, and communications teams. You will lead and manage a team, working collaboratively with volunteer clinical faculty to develop and deliver programmes.

You’ll collaborate with the Head of Relationships and Engagement and the Projects and Credentials Lead to support all areas of the business, including event management, projects, marketing, and quality assurance.

Key Responsibilities:

• Leading a busy team delivering education coordination and library services.
• Providing excellent customer service to learners, faculty, and commissioners.
• Creating high-quality written documentation, templates, reports, and marketing copy.
• Managing budgets and operational accounts in collaboration with finance.

About You

Candidates should have:

• Line management experience with the ability to lead, motivate, and develop staff.
• Strong communication and writing skills.
• Excellent organisational skills and confidence liaising with senior stakeholders.
• Experience managing multiple complex workstreams and events.
• Budget management experience.
• Ability to plan, work to deadlines, and work flexibly.

Closing date: 23 June 2025

Interview date: 07 July 2025

Applications are reviewed as received; early applications are encouraged.

The RCP values diversity and encourages applications from all qualified candidates.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing