Operations and Service Delivery Lead

Royal College of Physicians; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

The Royal College of Physicians is seeking an Operations and Service Delivery Lead to join their Education Directorate. This role involves leading a dynamic team, managing multiple workstreams, and ensuring high-quality service delivery in educational programs. Candidates should possess strong leadership and communication skills, along with experience in event management and budget oversight.

Qualifications

• Line management experience and ability to lead, develop, and motivate staff.
• Strong communication skills including excellent writing skills.
• Outstanding organizational skills and ability to manage multiple complex workstreams.

Responsibilities

• Lead a team delivering education coordination and library services.
• Ensure excellent customer service to learners and faculty.
• Manage budgets and operational accounts collaboratively.

Skills

Leadership

Communication

Organizational Skills

Event Management

Job description

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Operations and Service Delivery Lead

London

An exciting opportunity is available for a dynamic individual with a passion for providing excellent customer service and event management. The Education Directorate at the RCP is looking for an operations and service-delivery lead with the ability to lead a team and manage multiple complex workstreams, to join them in the Business development and education support team.

The Education directorate delivers a wide range of educational programmes for doctors of all grades. The portfolio includes one- and two-day workshops, RCP accredited programmes, commissioned programmes, online courses, podcasts, and Masters programmes in partnership with university partners.

We have wide portfolio including topics such as teaching, learning, assessment, feedback, supervision and communication skills. The directorate has a team of educationalists who design and deliver these programmes and a team of education coordinators and librarians who provide management and all aspects of learner support.

About the role

You will work closely with internal colleagues such as educationalists, project managers and administrators, as well as colleagues in finance, IT, HR, and communications. You will lead and manage a team, and you’ll be required to work collaboratively with a broader team of volunteer clinical faculty who help us develop and deliver our programmes.

You’ll work closely with the Head of relationships and engagement and the Projects and credentials lead, to ensure that the team support all areas of the business, including event management, projects, marketing and quality assurance.

You will make an impact every day by:

• Leading a busy and fast-paced team who deliver education coordination and library services for the directorate, role modelling positive attitude and collaborative working
• Taking responsibility for the team providing excellent customer service to learners, faculty and commissioners
• Taking ownership of providing high-quality written documentation, including templates for learner correspondence, reports for Boards and marketing copy.
• Working collaboratively with others in the directorate, and the finance team to manage budgets and operational accounts

About you

We’re looking for candidates with:

• Line management experience and an ability to lead, develop, motivate, and manage staff, delegating effectively.
• Strong communication skills including excellent writing skills
• Outstanding organisational skills and the ability to liaise and communicate confidently with a range of people, including senior external stakeholders.
• Ability to manage multiple complex workstreams at any one time
• Knowledge and experience of managing multiple events
• Knowledge and experience of setting and managing large budgets
• Experience of planning and working to deadlines, using initiative, and working flexibly

Closing date: 23 June 2025

Interview date: 07 July 2025

Please note, we will be reviewing applications as they come in. Interviews could be arranged and roles could be filled before the advertised closing date, we would therefore encourage those interested to apply as soon as possible.

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Strategy/Planning

• Industries

  Civic and Social Organizations and Non-profit Organizations

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