OPERATIONS AND OFFICE MANAGER

NEW VINE LIMITED; Greater London; On-site; GBP 45,000 - 48,000; Full time

Job summary

St Dionis Church is seeking an exceptional Operations and Office Manager to oversee the practical, financial, and administrative life of our vibrant church community. This full-time role collaborates directly with clergy and staff to run our facilities, streamline systems (ChurchSuite), and enable church life to flourish.

You will manage daily church infrastructure, finances, safeguarding, governance, HR, and partnerships, while coordinating with volunteers and external contractors to deliver

Qualifications

• Strong organisational and multi-priority management skills.
• Excellent communication and people management abilities.
• Experience in financial, HR, or church/charity admin.

Responsibilities

• Operations, systems and database management.
• Maintain ChurchSuite and master calendar.
• Policy compliance including IT, GDPR, health and safety.
• PCC secretary duties and governance records.
• Manage facilities, maintenance, and venue hires.

Skills

Communication

People management

HR experience

Administrative skills

Financial administration

Church/charity experience

Systems management

ChurchSuite

Tools

ChurchSuite

Job description

£45,000-£48,000
St Dionis Church is looking for an exceptional Operations and Office Manager to oversee the practical, financial, and administrative life of our vibrant church community.

Operations and Office Manager

Full Time (37.5 hours a week)

£45,000-£48,000

St Dionis Church is looking for an exceptional Operations and Office Manager to oversee the practical, financial, and administrative life of our vibrant church community.

This is a pivotal role. You will work directly alongside the clergy and staff team to manage our beautiful facilities, streamline our systems (using ChurchSuite), and organise and make possible the functioning of the body of Christ at St Dionis.

From managing daily church infrastructure and overseeing finances, to acting as PCC Secretary and supporting our local charity partnerships (like Glassdoor and Crosslight), you will ensure everything runs smoothly behind the scenes.

We need a highly organised, systematic, rigorous, joyful and efficient team player who loves making things happen.

Core Responsibilities

• Operations, Systems & Database Management
• Systems Leadership: Oversee and optimise key church systems including welcome team, hospitality, newcomers, and general inquiries, engaging both staff and volunteers.
• Database & Calendar: Maintain ChurchSuite, managing the master calendar, rotas, bookings, and connection with key ministries.
• Policy Compliance: Regularly review and update operational policies such as IT, phone systems, appropriate licensing, health and safety, and GDPR.
• Safeguarding: to oversee and ensure the administration of all safeguarding systems liaising particularly with the Parish Safeguarding Officer and those leading with children and young people.
• Day-to-Day Facilities & Contract Management
• Property & Environment: Manage health and safety, order supplies, and ensure an organised, inviting physical environment.
• Maintenance & Cleaning: Co-ordinate routine maintenance, ad-hoc repairs, and cleaning contracts, ensuring best practice and value for money.
• Services, Events & Hires
• Sunday Logistics: Organise rotas, the welcome and hospitality teams, and post-Sunday newcomer follow-ups.
• Occasional Services: Co-ordinate operations for baptisms, weddings, funerals, and thanksgivings in tandem with the Vicar and Worship and Creative Lead.
• Major Events: Deliver operational support for Christmas, Easter, the Parsons Green Fair, and the Church Weekend Away and any newly developed events.
• Venue Hires: Manage bookings and logistics with the Front of House Manager. Spearhead a project to actively increase room hire revenue within the limits of building availability.
• Charity Partnerships: Support operations for key partners, including CAS Charity, Glassdoor, Restored, Foodbank, and Crosslight.
• Governance, Finance & HR
• PCC Secretary: Act as Secretary to the Parochial Church Council (PCC). Manage agendas, attend meetings, take minutes, track actions, and file Diocesan and Charity Commission returns.
• Financial Administration: Ensure day to day financial processes happen efficiently and with necessary legislative compliance, working closely with the Chair of the Finance Committee and our finance contractor.
• HR Administration: Maintain all HR records, ensure employment law compliance, manage staff onboarding, track leave, and ensure core services are covered. Ensure all essential/mandatory training is delivered.
  

What We Are Looking For

• Someone who believes this work is worth doing, who is kind, committed and trustworthy.
• A systematic, highly organised individual who thrives managing multiple priorities and who can run systems which enable the church to flourish.
• Excellent communication and people management skills to work well with colleagues in the church office, facilities assistants, volunteers, and manage external contractors.
• Strong administrative, financial, and HR experience (church or charity sector experience is beneficial).
• Someone who is open to trying new things and will move quickly to take opportunities.
• Essential Office Management experience or equivalent.
• An alignment with the commitments and culture of St Dionis.